AI spreads bias - webinar hosted by Ege Gurdeniz at Oliver Wyman

Thursday, 12 March 2020
| 14:00 to 15:00

Webinar: AI spreads bias - hosted by Ege Gurdeniz at Oliver Wyman

Oliver Wyman is a global leader in management consulting that combines deep industry knowledge with specialised expertise in strategy, operations, risk management, and organisation transformation.

Event Date: 12th March 2020
Event Timing: 14:00 - 15:00
Details: A virtual presentation whereby attendees can ask questions or submit comments to the speaker via the chat function. Individual dial-in numbers and passcodes will be provided upon registration.
Contact us at info@wihtl.com for any questions.


Faster operations, better decisions, tailored recommendations, catered experiences. The benefits of Artificial Intelligence (AI) are clear, and companies across industries are rapidly adopting this technology to serve their customers in better and faster ways. However, as the adoption of AI increases, the proper risk management and governance of this complex technology must become a top priority to ensure responsible innovation and customer protection.

This 1-hour virtual session will take a customer and employee-centric view of AI risk – and in particular AI bias – and discuss the drivers of AI bias, why it is challenging to manage this emerging risk, and what companies can do to address and mitigate AI bias.

The session will explore how AI bias can negatively impact customers in the absence of proper governance and explore the potential internal implications on employees through talent attraction and recruitment practices that rely on AI.

Who is this for?

In 2018, Amazon had to shut down an AI recruiting tool designed to screen applicant resumes because it was discriminating against women. A 2018 study on gender and race discrimination by machine learning algorithms done by MIT and Microsoft researchers found that prominent facial recognition software has higher error rates when presented with pictures of women. Error rates are even higher when the subject is a woman with darker skin. Similar to these examples, there are numerous use cases — such as voice and speech recognition — where AI applications have had worse performance for women. This webinar is a must for anybody interested in the use of Artificial Intelligence in the context of attraction and recruitment of employees and customers.

Women in Hospitality, Travel and Leisure (WiHTL) seek to increase women's and ethnic minorities' representation at all levels and in leadership positions across Hospitality, Travel and Leisure (HTL).  They offer events and insightful research for those working in the HTL industry (or those wanting to work in the industry).

Hosted By

Ege Gurdeniz leads Oliver Wyman’s AI Academy platform and is based in New York. His work focuses on helping senior decision makers, executives and board members develop an understanding and intuition around the abilities, business applications and pitfalls of AI.

Booking Information

Please note that all bookings and payment of £30+VAT must be received by the 4th March 2020.

No refunds available unless cancellation requested up to 7 days prior to the event date. Fees are transferable at WiHTL’s discretion and subject to availability.