We are currently recruiting for an Account Manger, based at John Lewis, Brent Cross.
Regional Retail Sales Manager
John Lewis, Brent Cross
The Account Manager is the ambassador and representative of Puig in our stores and forms the connection between our Brands and our Customers. You will oversee a portfolio of clients, develop new business from existing clients and actively seek new sales opportunities. To be successful in this role you will deliver a unique experience every time to our customers, anticipating their needs and exceeding their expectations. As a Puig Account Manager, you will increase the brand awareness and build customers loyalty, whilst maintaining the standards and expectations of the store group retailer you will be working in and thereby achieving sales targets whilst promoting Puig brands.
You will develop relationships with cross-functional internal teams and key stakeholders of your business, not limited to the VM Team, HR Team, Education Team, Brand Managers and Key Account Managers, to improve the entire customer experience. Each Store group has its own individual and unique Service Standards that you will be expected to deliver every time and you will achieve this by working closely with the Store Manager, Department Manager and the Competitors within your marketplace.
Main Functions and Responsibilities
Key Requirements of the Role
Demonstrate proactive attitude
Getting things done and finding solutions before problems arise. This means ensuring your working practices are efficient, flexible and in line with Puig and the Store needs. Taking pride in doing a great job by pursuing excellence, exceeding expectations and through continuous self-development. Showing a sense of belonging to Puig and playing your part in achieving the success of the company.
Deliver great sales results and a unique customer experience
Using Puig selling techniques to maximize sales at all times. This is about listening to and understanding customer needs in order to provide the unique service to meet those needs. It’s forming a connection with customers to create loyalty and a memorable experience.
Ensuring there is sufficient stock for the needs of the business, ensuring visual merchandising guidelines are followed at all times and POS elements are up to date. It’s having a good awareness of competitors’ products and marketing activities.
Product knowledge expert
Having up to date knowledge of all Puig brands and in-depth knowledge of Puig brands in their store. It’s also about having good awareness of competitor brands.
Using effective communication techniques by adapting your communication style to suit the person in order to establish a rapport of trust and integrity. It’s having the ability to ensure full understanding of what is being communicated.
Embrace team spirit
Working together with others and not always doing things individually. It involves the desire to contribute to the team and to foster a spirit of collaboration with fellow team members (e.g. store contacts, Puig colleagues). This means using good communication techniques to ensure good information flow and visibility with all relevant colleagues.
Embody Puig values
The ability and willingness to align their own interests and needs with the objectives and priorities of the organisation, acting with honesty, integrity and in a way, which is consistent with the culture, values and vision of the Company. This means maintaining Puig high standards of care at all times and abiding by the Puig Ethical code.
Skilled at core operations
Having numerical skills to understand sales figures and analyse them, including core literacy skills to ensure effective written and oral communication. This means having the ability to use Company IT tools and Store equipment effectively, as well as following the Store and Puig policies and procedures.
Previous experience in a Sales Consultant / Advisory role.
Ideally, previous experience within the Fragrance, Beauty, Fashion, Luxury Goods or FMCG industry
Fluent written and spoken English skills required.
Other languages desirable.
Various educational backgrounds considered.
Specific knowledge required
Working Knowledge of IT tools and store systems, (not limited to);
Social Media, excellent working knowledge and use of; (not limited to)
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