To work with the Client Services Manager to help deliver a seamless client services to our key accounts. Be involved in supporting proactive business development by the Co-source team leads. Work on and deliver RFPs/client orders from initiation to delivery. Liaise with clients and stakeholders and manage/build relationships.
Let’s talk about the job
If you enjoy working on a wide-reaching range of projects that will help businesses and communities flourish, you’ll fit right in. Here are some things you can expect
Making quality second nature. This means doing what’s right even when no one’s looking. The work that you will do has a major impact on our clients and our firm. We pride ourselves on the high-level standards we have for the work that we do.
Own your own work. – Lead from the front in-regards to delivering client work, engaging the client services team and greater Grant Thornton group to ensure correct skill utilisation on all projects.
Be a part of a team – Take responsibility for developing more junior team members, understanding their career aspiration and support in this delivery.
Build your brand – Good communication capability to the internal population and the external stake holders to ensure we are always promoting our core values.
Support Client Services activities, including
managing resource boards
Carry out initial conversation with candidates to ascertain interest and availability
resource requests, including appropriate candidate selection
candidate onboarding at client, including prior employment screening as required by client
time and expenses for co sourced staff on key accounts
month end key account billing
reconciliation of billing with debtor management (in conjunction with credit control)
letter of engagement or MSA/SoW management
Helps to maintain relations with existing clients, building own relationships along the way
Identify and build relationships with potential clients
Act as first point of contact for client support queries
The minimum criteria
2 years in a client services\account management\B2B sales role
Previous project management experience or worked in a client service team
Previous experience in a professional services firm or similar
Do you care about the same things we do?
We have six values we work by. When we meet, we’ll want you to show us how they’re important to you, too.
Collaboration: We work together, share ideas and always make time to help each other out.
Leadership: Everyone has the chance to lead their own projects.
Excellence: Quality is central to our purpose. We love what we do, and it shows. We sweat the details. We see things through, no matter how tricky.
Agility: The world moves quickly. To keep up, we stay flexible – changing approaches, changing projects, working offline, online, together and alone to get things done.
Respect: A given, of course: we value each other and our clients. We listen, we understand, we care.
Responsibility: The decisions we make and advice we give affects people’s lives and livelihoods. We take that seriously and always do well by doing what’s right.
Share ideas and profits
Unlike most firms, we’re also a shared enterprise. So when the firm does well, everyone does well by taking home a share of the profits. Of course, to get those profits, we need to share ideas and share responsibility for our work, too.
Bring your whole self
Now you’ve seen our values, it shouldn’t be a surprise that we’re creating a respectful, open, diverse place to work. Building an inclusive culture, where we value difference and respect our colleagues, is not just the right thing to do, it helps our people to perform at the best of their ability and realise their potential.
“We are committed to making sure that the opportunities within our firm are equally accessible for everyone – regardless of background or gender.” Dave Dunckley, CEO
There’s more to life than work
Families, children, sports, night classes…the things you do and the people you’re with outside work matter. They can inspire, motivate and energise you. Inside the office and out. So if you’d like to work flexibly, let us know. We’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.