Ask HR Advisor - Part Time

  • Location

    Manchester

  • Sector:

    Food & Drinks, Sales

  • Salary:

    Competitive salary plus benefits

  • Published:

    3 months ago

  • Expiry date:

    2020-11-16

  • Client:

    #

The role:

Please note that the working hours for this position will require flexibility between 08:00-18:00 Monday-Friday, with a requirement to also work Saturday's when needed. This position is for 18 hours per week.

This role is responsible for the delivery of a broad range of high level information and advice to colleagues contacting the Ask HR operation from across the Sainsbury’s Group. Working as directed by the Team Leader to give both complex and basic HR information and advice to all colleagues where it is not available or accessible to the colleague through our self-service technology.

The scope encompasses service delivery to all Retail areas of the business. The role will be the first point of contact for accurate HR advice and guidance in relation to HR policies, procedures and myHR, as well as other HR tools, resources and systems in accordance with company policy and procedures

The role will be responsible for delivering thorough and accurate information HR advice, so that colleagues are given the right information to make informed decisions and keep their own knowledge up to date.

What you need to do:

  • Deliver a professional and accurate Ask HR service through handling telephone calls and emails – answering and responding to queries from colleagues in order to ensure correct information is given in line with company policy and procedures

  • Be the first point of contact for colleagues whilst signposting to the relevant experts within Ask HR or HR Operations or the wider People Services teams.

  • Ensure that the relevant systems are maintained accurately and in accordance with company requirements, and that all correspondences are in line with company policy

  • Understand customer’s needs and deliver a high standard of customer service that meets business needs. Role modelling a flexible, adaptive style and approach appropriately when dealing with different colleagues being aware of their needs at all times

  • Work with fellow team members to ensure consistency in service delivery with colleagues at the heart of everything you do

  • Obtain feedback to ensure customer satisfaction using information and available data to identify issues, problem solve and suggest appropriate changes

  • Identify and highlight continuous improvement suggestions to the Team Leader

  • Be able to undertake all administrative duties within the team according to the demands of the business. Self-managing own workload whilst ensuring all service level agreements are met and a high quality of work is achieved

  • Understand and be compliant with the corporate data protection and confidentiality policies

  • To be compliant with company regulations regarding fire, health and safety and security issues

  • To represent the company by giving a favourable impression of the brand by always acting with integrity and honesty

  • Support all other areas of Ask HR and HR Operational Services as and when required to do so


What you need to know

  • Ability to use multiple systems and be computer literate

  • Knowledge of HR processes, procedures and Company policy

  • Knowledge of key stakeholders and how to escalate issues for effective resolution

  • How to work in a fast-moving, creative and flexible environment

  • Ability to be flexible, problem solve and escalate appropriately when imperative and important situations arise, providing solutions to a variety of customers

  • How to apply sound judgement and also empathy when dealing with both internal and external customers


How you will succeed:

  • Delivers an accurate Ask HR service to colleagues by adhering to policy and procedures

  • Confident in dealing with all types of colleague interactions

  • Relationships with colleagues in the business are positive

  • Colleague data confidentiality is maintained at all times

  • Delivers agreed customer service standards, caseload and SLAs to a high standard and timelines

  • Colleagues know they are supported on HR queries and advice is given

  • A highly respected and credible Support Assistant

  • Maintains a positive influence on team morale, sense of belonging and participation

  • Achievement of individual targets against team objectives


What you need to show:

  • An ability to provide exceptional customer service, demonstrating good questioning, listening and rapport building skills

  • Strong written & verbal communication skills – liaising with customers of all levels both internally and externally with confidence

  • Attention to detail

  • Influencing upwards

  • Confidentiality when dealing with sensitive personal data and compliance to Data Protection

  • Effective planning and prioritising skills – being flexible to last minute requests

  • Has a good knowledge of the organisational structure of Sainsbury’s and understands how the activities of the role impact on other functions and the customer

  • A strong level of self-motivation and the ability to work with minimum supervision

  • Great team work and collaborative working

  • Consistently demonstrate the Colleague Values


What decisions I can make:

  • Advice and information given to colleagues

  • When to escalate an issue and who to


Resources available to me:

  • Ask HR Manager and other Team Leaders

  • HR Policy

  • ER Services