Business Analyst - Part-Time, Job-Share and Full-Time

Business Analyst – Part-Time, Job-Share and Full-Time

Location: Flexible

Closing date: Tuesday 13th July 2021

Zurich’s ServiceNow team is recruiting a Business Analyst, who will be reporting to the Head of ServiceNow Transformation and Delivery and will be:

  • working closely with multiple stakeholders within Zurich Group and operating across the organization,
  • responding to any business demand engagement for the ServiceNow platform,
  • assisting with requirements gathering, requirements workshops, document analysis, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis etc. as required to produce specifications, and
  • responsible for the delivery of world class ServiceNow based solutions supported by a team of solution architects, programme directors, and developers etc.
  • This person can work remotely although will need to work alongside the core team who are based in Oklahoma City together with stakeholders and project teams in multiple geographies.

    Key aspects of the role are:

  • Business Needs Identification: Operates at a functional level in assessing and defining business need and areas for improvement. Actively seeks out opportunities to enhance and improve in line with strategic goals, proposing potential solutions through research. Assist in interpreting impact from supplier release notes and actively find opportunity to maximise benefit from new features where applicable.
  • Business Analysis Planning: Selects the appropriate analysis approach to a piece of work depending on its complexity, level of risk, known assumptions, constraints, and dependencies. Support measures to develop and improve implementation and adoption of the ServiceNow platform across the business. Proficient in scoping and recommending appropriate approaches. Capable of planning and managing their own activities to meet work and deadlines.
  • Stakeholder Analysis and Change: Effectively identifies partners; builds and manages relationships according to individual stakeholder needs and levels of influence. Contributes to communication plans and change management for project and stakeholders.
  • Requirements Analysis and Design Definition: Responsible for requirements management plans including elicitation, approvals, processes, and scope impacts. Supports the work with the business to identify functional and technical requirements, translating the requirements into design specifications reflecting Functional Design, User Interface Design and Business Process. Ensures work is correctly gathered and maintained within the ServiceNow tool. Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level. Communicate requirements so that development teams can work effectively and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise. Support Project/Programme Manager in building Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan
  • Programme/Project Management: As and when required, the person may be asked to manage projects within the ServiceNow portfolio Manage project/program deliveries to time, budget, and quality, directly and/or indirectly through oversight of team members and their workload Manage and oversee program/project risks, issues, dependencies, and assumptions Provide status reports on programs/projects and ensure all relevant governance processes are set up and maintained Ensure the program/project delivery team complies with Zurich standards and frameworks
  • Experience and Qualifications:

  • 5+ years’ experience of using business analysis tools/techniques to design and deliver complex technology change for large global organisations
  • Strong engagement, communication and facilitation skills, including presentation and influencing skills
  • Experience of working with third party suppliers/vendors
  • Working knowledge of ITIL, Agile and DevOps methodologies
  • Working knowledge of the ServiceNow platform, from a user perspective is a requirement
  • Strong leadership qualities and a passion for technology
  • The ability to build deep and lasting relationships with key stakeholders and team members to enhance the reputation of ServiceNow team
  • Exceptional organisational skills – able to work without supervision
  • Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
  • Can communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach
  • Strong negotiator, influencer, and team player used to manage multiple stakeholders in demanding time-critical situations
  • Strong drive and resilience to overcome challenges or setbacks to achieve program/project goals
  • Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
  • The Reward:

    We are offering a salary range depending on experience of £53,000 - £66,000 for this role, additionally we have a great benefits package that supports this:

  • 25 days holiday plus bank holidays
  • 3 paid volunteering days
  • Company car
  • 12% non-contributory pension
  • Annual performance related bonus and pay review
  • Reward Shares
  • Private medical cover
  • Discounted technology offers
  • Virtual GP appointments
  • In addition to the above Zurich offer a wide range of other benefits including flexible working, shared parental leave, buy/sell holidays, company wellbeing programme, support for personal development and much more.

    Who we are:

    With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

    You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    Further information:

    At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

    Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

    With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

    We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

    We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.