Business Systems Support Analyst - Part-Time, Job-Share and Full-Time

Business Systems Support Analyst – Part-Time, Job-Share and Full-Time

Location: Birmingham

Closing date: Friday 11th June 2021

The opportunity:

Zurich Engineering is part of theh Zurich Group, a global insurance-based financial services provider with over 60,000 employees in 170 countires.

Engineering is helping our customers to identify, manage and control engineering business risks for over 80 years.Engineering has a national team of appproximately 600 highly trained and experienced Engineer Surveyors that help our customers comply with a wide range of legislation through independent in-service examinations of plant and machinery. 

We are currently looking for an individual to provide business system support and training to our engineer suurveying field workers and customers primarily supporting bespoke business applications.

Key Accountabilities

  • Respond to internal user and customer queries via telephone or email.
  • Identify any system issues, determine the corrective action and, with support, implement the required actions and pursue to a satisfactory conclusion.
  • Liaise with 3rd Party IT Suppliers to resolve application issues.
  • Create, organise and deliver training to internal users and customers in a professional manner either face to face or webinar.
  • Document and maintain user guides.
  • Support Engineering initiatives and projects.
  • Support other areas of the team as required.
  • Education and Experience

  • Bachelors degree preferred, or proven experience in a similar role.
  • Preferred Engineering application knowledge.
  • Proven experience of working in a customer facing environment coupled with a highly efficient and professional telephone manner.
  • Preferred experience in an application support role.
  • Experience of delivering training to large groups.
  • Experience of Office 365 including SharePoint, PowerApps, Power Automate etc. (Desirable)
  • Capabilities

  • Analytical Thinking
  • Business Acumen
  • Problem Solving
  • Quality Management
  • Application Maintenance and Testing
  • Emerging Technologies
  • The Reward:

    The salary offered for this role is c£25,000 depending on experience. As well as this we offer an 35 hour working week

  • Company performance related Bonus
  • 12% Non-Contributory Pension
  • 25 days holiday plus 8 bank holidays plus 3 volunteering days
  • 50% Private Healthcare
  • 4 x Notional Salary – Death in Service
  • Income Payment Protection
  • Flexible benefits - Discounted Gym Membership, Gadget Insurance, Dental Care etc, plus many more
  • At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need. 

    Further information:

    At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

    Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

    With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

    We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

    We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us