Claims Account Handler

  • Location


  • Sector:


  • Salary:

    Competitive salary

  • Published:

    5 months ago

  • Expiry date:


  • Client:


The company: Marsh

  • Marsh is the world’s leading insurance broker and risk adviser.

  • With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.


The role: Construction Claims Account Handler

  • We are looking for an Account Handler to join our busy team of experienced insurance professionals based in Birmingham servicing Constructions Claims.

  • We require the successful candidate to work within a highly-skilled team of Claims Handlers based in Birmingham, Norwich and London in order to manage instructions for our portfolio of large clients within the UK construction market.


What can you expect?

  • There are circa 15 dedicated Claims Handlers within the team so the role will provide you with opportunities to learn from colleagues with high levels of expertise and experience as they train and support you.

  • The advantages of this role are that it will give you exposure to major construction clients and the opportunity to progress to becoming a Senior Claims Handler if you wish to. 

  • Helping to maintain and build strong relationships with our clients, our underwriters and our claims peers within Marsh and the London Market is part of the reason we are successful.


What you will be rewarded with?

  • We offer competitive salaries and comprehensive benefits.

  • We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

  • We are happy to consider candidates looking for part-time/flexi-time arrangements



We will rely on you to:

  • Proactive Management of an allocated caseload.

  • Ensure all Client requests and queries are dealt with promptly and accurately.

  • To gather all relevant claims information & documentation.

  • Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.

  • To action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s. 

  • Effective communication with all key stakeholders.

  • Build and manage effective internal and external relationships with all involved parties.

  • Ensure all files are maintained and data capture accurate and up to date.

  • Produce claims reports as required.

  • To ensure all regulatory process requirements are adhered to.

  • Ensure claims are accurately reserved.


What you need to have: 

  • Claims background ideally for construction clients within the London Market

  • Strong written & verbal communication skills

  • Strong attention to detail and administrative skills

  • Competent in Microsoft Office with intermediate use of MS-Excel preferred


What makes you stand out:

  • Previous Claims Handling experience ideally within London Market construction clients

  • Resilience, ambitious, happy to face clients and/or client facing stakeholders.


About us

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people.

The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. 

Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.