Client Onboarding Associate

About PwC’s Operate

PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.
Our capabilities stretch across a number of business pillars including Financial Crime, Business Operations, Compliance Testing and Customer Management. We have almost 1,200 people located in our purpose built, secure delivery centre in Belfast and across our regional offices in London, Manchester, Glasgow and Edinburgh; as well as on a range of client sites.

About the role

Operate’s Business Operations team provides onboarding support for our clients and prospective new clients for PwC across the UK.

Key Responsibilities
  • Manage your own caseload to ensure project teams remain compliant with internal and external regulation when dealing with clients.

  • Carry out pre engagement compliance tasks associated with client and project onboarding.

  • Communicate effectively and professionally verbally and in writing with a range of key stakeholders.

Training will be provided as well as ongoing development and support from colleagues and management.

Where will you be based?

The team is based in Belfast; however as a result of the wide variety of clients and projects that Operate are involved in, you may be asked to work in other locations within the UK and beyond for short periods of time. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered.

Who we are looking for

Essential Criteria

  • GCSE Maths and English grade C and educated to A Level standard or equivalent AND proven administration experience in complex environments OR a degree (2.2 classification or above)

  • Ability to demonstrate excellent customer service and proven organisational skills

  • Proficient in the use of Microsoft software

In addition, we are looking for candidates who can demonstrate the following

  • Resilience, self-motivation and a positive can do attitude

  • Excellent attention to detail

  • Excellent verbal and written communication skills

  • A team player who can also work independently and use their initiative

  • Ability to build and sustain professional relationships.

What is in it for you?

We’re exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally. You’ll therefore be included on our specific training framework, tailored to match your skills and needs. Our training programme is further enhanced through a variety of softer skills training sessions focusing on your relationships right through to leadership skills.As our employee, you will also be rewarded with additional benefits which includes

  • Our dedicated internal Careers Service.

  • Competitive salary

  • 25 days standard holiday pro rata

  • Core benefits and a pension