Cloud Operations Service Manager

  • Location

    Leeds, Manchester

  • Sector:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Client:



About the role

We are seeking an experienced Service Operations Manager who will be responsible for governing, supporting, and monitoring IT infrastructure services for the PwC Technology and Security Cloud Operations team.

Who we are

PwC Technology focuses on developing world-class technology solutions, services and applications that enable our business to bring to our clients greater value at a lower cost, and to drive a truly technology-enabled experience. The Technology & Security Operations team (TSO) runs and maintains PwC’s technology platforms - providing more value and higher quality, a more tech enabled experience, all at a lower cost -- while keeping our firm and client information secure. The TSO Cloud Operations team focuses on delivering and maintaining an always-on, agile, secured Cloud Platforms, enabling rapid provisioning of IT services globally and driving PwC’s Cloud-First strategy with a world-class 24x7 follow-the-sun cloud operations team.

The key responsibilities include

  • Governing, supporting, and monitoring IT operational enterprise infrastructure services;
  • Monitoring escalation process, adhering to service management release, change, configuration, incident and problem management processes;
  • Managing small efforts, operational projects and facilitation of miscellaneous IT-driven requests;
  • Applying Information Technology Infrastructure Library (ITIL) principals to deliver quality service to internal firm clients by acting as a primary point of contact for the infrastructure services and manage area adhering to ITIL standards;
  • Exercising independent judgment to escalate issues for resolution and meet service level agreements;
  • Combining technical knowledge with relevant contextual information considering upper level management informational needs to produce effective executive summaries and communications;
  • Working with automation of IT infrastructure and lean processes; and,
  • Influencing the operations and improvements to services for respective sponsors and stakeholders.

Preferred Knowledge/Skills

  • Working knowledge of IT infrastructure and the ability to understand the general architecture, design, and operating characteristics;
  • Understanding of and executing the business needs fulfilled by the assigned infrastructure operations technical environment; and,
  • Working in industry standard, enterprise systems in assigned area which will be one or more of the following including Platform, Storage, Database, Web & App, Messaging and Collaboration, Configuration Management and/or Security Operations.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here