Course Manager - Learning & Development

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  • Sector:

    Learning & Development

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  • Published:

    over 1 year ago

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This role is being advertised for interest only and will be offered on a 12 month fixed term contract and can be based in any one of our PwC offices nationally. Please submit your application to register your interest and we will be in touch shortly when a role is available.

Reporting to the Technical Course Management Leader, the Course Manager is responsible for overseeing the implementation of technical learning in accordance with compliance and regulatory requirements.

The role

Based within our internal Learning and Development team you will be responsible for ensuring that learning interventions are delivered effectively from the design phase through to implementation and evaluation and that ongoing service delivery is maintained.

Key aspects of this role will include:
  • Project manage all stages of the ADDIE learning cycle (Analyse, Design, Develop, Implement, Evaluate) for individual programmes within a portfolio. This may involve effective running of ongoing programmes or projects for new solutions

  • Accountable for project initiation, budget control, project tracking and reporting

  • Liaise closely with Portfolio managers and Learning Design teams as applicable

  • Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained to agreed Service Level Agreements

  • Be the escalation point for programme queries with resolution to be agreed with senior course manager/portfolio manager as required

  • Support the Course Executive to draft implementation project plans to ensure that all logistical requirements to run the programme are clearly defined to enable the implementation team to work effectively

  • Brief/ train tutors to equip them to be able to deliver training

  • Coach and supervise more junior members of the learning experience team

Who we are looking for

  • Deep understanding of compliance and regulatory requirements for learning and development interventions, as well as sufficient understanding of the technical landscape and ability to have credible conversations with SMEs.

  • Excellent project management, budgetary and organisational skills

  • Ability to build and develop strong relationships at all levels and work collaboratively to create value for the firm

  • Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust

  • Goal orientated - maintaining focus on agreed objectives and deliverables

  • Commercially orientated - keeping commercial aspects continually in mind when taking actions or making decisions

  • Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team.

  • Communicate confidently and effectively, at all levels, both in written and verbal form - interpersonal skills and networking are key

  • Strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.

  • Highly energised and motivated to effect change and influence the firm's approach to people development

  • Innovative and creative in approaching new challenges

  • Positive, can do attitude, particularly when dealing with ambiguity.

  • Strong interest in Learning and Development design and delivery, and application of 70 20 10

  • Effectively use online collaboration tools

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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