Credit Controller - Part-time FTC

Role: Credit Control Technician (part-time 2 days 6 month FTC)

A great opportunity for an insurance credit controller looking for a part-time role for 14 hours per week for 6 months to assist Credit control functions for this Lloyd's Syndicate


To assist in delivery of credit control process, ensure data is complete, timely and accurate and provide management information to committees and senior management.


  • Monitor and manage credit control for open market business
  • Coordinate efforts across the syndicate to ensure accurate data and prompt chasing of overdue premium
  • Maintain records of correspondence with brokers, underwriters and DXC, on significant issues
  • Oversight of LPSO allocations within required timeframe and for month end process
  • Trace and/or escalate transactions within DXC and be aware of service backlogs/issues
  • Investigate and resolve referred issues (signed line, Profit Commission, FX, tax and deductions etc)
  • Ensure issues with premium payment are escalated and addressed appropriately
  • identify and help process any Bad Debt
  • recommend and manage Notice of Cancellation according to contract terms and conditions and credit control procedure
  • Prioritise and oversee data exercises e.g. >6months overdue
  • Report on aged debt and trends across the portfolio by Class of Business, broker etc
  • Help to enhance and improve current reports
  • Participate in cross-team projects including system development, data projects and process enhancement
  • Assist with User Acceptance Testing of systems and reports
  • Assist with management of shared Outlook inboxes - responding, resolving issues and referring to others as appropriate

Reporting & Operational Requirements

  • Provide accurate management information to underwriting teams, senior management and committees
  • Liaise with underwriting teams to improve data quality
  • Assist in producing ad hoc reports and presentations

Relationship Management

  • Provide a professional service to underwriters and brokers in person, in writing, by email and telephone
  • Establish contacts at DXC (Xchanging) and brokers to aide more efficient credit control
  • Maintain and develop key relationships and respond to communication in a timely fashion

General Requirements

  • Identify and report problems within the underwriting system and assist with solution design
  • Undertake any other reasonable duties as may be requested by staff
  • Comply with Syndicate policies, procedures and regulations relevant to your role
  • Carry out additional responsibilities as defined through your objectives
  • Uphold the principal of Treating Customers Fairly.