CRM Architect - Senior Manager - Consulting

  • Location

    Belfast, Leeds, London, Manchester

  • Sector:

    Business Services

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Client:



As a Senior Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

  • Proactively assist in the management of a portfolio of clients, while reporting to Directors and above

  • Be involved in the financial management of clients

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Develop project strategies to solve complex technical challenges for our clients

  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team

  • Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria

  • Train, coach, and supervise team members

  • Continue to develop internal relationships and developing your PwC brand

The Opportunity

Due to continued growth with our Microsoft practice, we currently have opportunities for functional and technical consultants with a proven record of accomplishment in the delivery of Microsoft Dynamics 365 CRM solutions.

We would like to hear from experienced Microsoft Dynamics 365 CRM functional and technical consultants with implementation project experience and with skills in one or more of the following areas – Customer Service, Sales, Marketing, Field Service, Social Media/Listening, Integration, and Reporting/BI.

The requirement is for a candidate with project experience; gained with Big 4, major SI/IT service provider or equivalent industry experience

Responsibilities and Duties
  • Work onsite with clients to provide high quality advice and deliverables

  • Manage client engagements and ensure that we deliver the best solutions for clients

  • Build existing client relationships and support operations to add to current client portfolio

  • Help prepare client proposals, tenders and reports on an ongoing basis

  • Maintain a ‘best practice’ working environment in terms of compliance, risk, financial management, etc.

  • Work on building and rolling out new value propositions for our clients

  • Provide training to other members of the team as and when required

  • Excellent leadership skills

  • Strong communication and interpersonal skills

  • Candidates must have business process knowledge and deep Microsoft Dynamics 365 CRM skills in any one or combination of Customer Service, Sales, Marketing, Field Service, Social Media/Listening, Integration, and Reporting/BI

  • Microsoft Dynamics 365 CRM functional design experience and consulting experience

  • Ability to work with senior stakeholders

  • Track record of Microsoft Dynamics 365 CRM implementation experience either as team leader

  • Project management experience in a complex environment

  • Good integration experience and knowledge of integration techniques and approaches such as ESBs and RESTful APIs

  • Demonstrates experience of engaging with client to assess business issues and shape client vision, and delivery approach

  • Demonstrates an understanding of the market/industry for CRM systems and ability to identify new business opportunities

  • Effective communicator. Demonstrates experience of leading client teams and engaging client on delivery issues and experience of communication activities such as Conference Room Pilots, and workshops

  • University graduate with a relevant degree within a computational or business discipline

  • Proven experience of implementing Microsoft Dynamics CRM, including appropriate certification

  • Good presentation and demonstration skills

  • Confident and effective communication skills

  • Thinks clearly and calmly under pressure

  • Investigates problems to establish real or hidden causes

  • Solves complex problems with creative solutions

  • Places emphasis on user satisfaction

  • Ability to prioritise and successfully manage multiple projects/deadlines simultaneously

  • Must have the ability to work independently as well as within a team environment

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here