About the team
The Private Sector (PS) Customer team within Consulting at PwC, advises leading private sector organisations. Our ambition is to be the number one advisor to the Private sector industry recognised for delivering sustainable value to our clients. Transforming the experience delivered to customers is at the top of our client’s agendas, Our clients often struggle to improve business outcomes across their marketing, sales and service functions. Our engagements help drive commercial excellence, create omni-channel customer engagement while also innovating with technology. These engagements span front office, middle office and operations within Retail and Consumer sector. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise.
We are recruiting into our rapidly growing Customer practice and are seeking individuals at Manager grade, based in London.
About the role
Private Sector organisations are looking for ways to grow and create competitive advantage. Our customer transformation team helps our clients differentiate their offering by understanding better who their customers are and how to address their needs. Using digital and emerging technologies, we focus on front office transformation across marketing, sales and service, delivering exceptional customer experiences to help achieve strong commercial and business outcomes.We are looking for individuals with a demonstrably strong track record in this area with focus on Industrial Products and Energy, Utilities and Mining sectors. You will have worked on projects in areas such as customer strategy, process design and end-to-end front-office, digital-enabled transformation with focus on Marketing, Sales or Customer Service optimisation.
You will have a deep understanding of digital trends, customer experience and operational improvement. Strong consulting skills and industry knowledge are both a must. We want people that can play a leading role in developing our PS Customer practice in this key area of customer transformation.
We are recruiting at both Manager & Senior Manager grade
Essential skills and experience
Degree educated or equivalent
Experience of developing and delivering digitally-enabled customer transformation with strong focus on Next Generation Sales (e.g. sales channels and coverage model design, sales performance, KPIs and reporting, management operating model design, sales process design)
Understanding and experience in B2B / B2C sales cycle from Account Planning, through Trade Promotions Management and Sales Execution
Experience of building sustainable client relationships within Private Sector organisations and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the private sector industry
Experience of generating a vision and leading teams, establishing direction and motivating people to focus efforts and build commitment towards achieving business goals
- Experience of being a highly effective developer of people by making time to coach, mentor and develop others
- CRM /TPM / TPO knowledge and experience is desirable but not essential (can be trained)
Who we’re looking for
Strong customer experience skills and an understanding of current issues and challenges across the Private Sector industry
Significant experience in Next Generation Sales - customer acquisition, lead to sales conversion lifecycle, marketing and overall sales effectiveness
Significant experience working within and (dependant on grade) managing large, complex projects and teams
Need to travel/overnight stays away from home ? Yes – depends on role
Opportunity for working from home? Yes, within reason, depends on role
- Amount of time client based – approximately 80%
Opportunity for flexible working (hours)? Yes, within reason