Customer Service Advisor / Consumer Care Analyst - part time

A highly successful FMCG is creating a new Customer Care Team. As the new part time Customer Care Advisor, your key responsibilities will include;Respond to and log all incoming consumer / customer complaints accurately on relevant systems and databases within defined timelinesDeliver excellent customer service, resolving issues and queries at the first point of contact, providing a full investigation and resolution to the consumer in professional and timely mannerWork collaboratively with key business functions, Technical, Marketing, Commercial and Factories to track complaint investigation and close outWork to deliver against defined consumer service level agreements in regard to response times and case closure and consumer satisfactionExperience and Qualifications required;Minimum GCSE (or equivalent) English and Math’s Grade C or above. A level grade C or above would be desirableExperience of working in a customer / consumer service / complaints functionHighly computer literate- strong user of Microsoft Excel, Powerpoint and experience in using customer complaints / customer care systems and BI reporting toolsAttention to detail, numerate and a clear, confident, articulate, sympathetic and patient communicatorPeople focused with a good understanding of what good service looks like and the ability to empathise with customer and consumer enquiries and complaintsInterviews to take place ASAP so apply today!By applying to this advertised job, you give consent for The Sterling Choice Ltd to hold your information. Our privacy policy can be found on our website https:/// At your request, this can also be sent to you.This job was originally posted as www.totaljobs.com/job/94099076