Role: Customer Service Consultant
Hourly rate: £9.26ph (£10.47ph incl holiday pay)
Project Length: 6 months
Hello. We're TSB, and we exist to change the way Britain banks. We aren't like other big banks. That's because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers. That helps our customers and their communities to thrive. And that's a good thing for all of us. We're not interested in trying to make a fast profit at the expense of our customers. We profit with them, not from them. Customers want to speak to friendly, helpful people when they call their bank. Could one of them be you?
Our Advisors find out exactly what our Customer's needs are by building good relationships and listening hard. So there are no scripts, no jargon and no unachievable targets. You'll be there to give customers clear information and advice. You'll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer and gets the care and attention they deserve. We're not looking for any specific experience - just be conscientious, enthusiastic and bring a talent for talking to different kinds of people.
The shift pattern will be on a 4 week rotational basis. An example is below, however please note that the working days and non working days may vary.
Week 1: 1-9pm Mon, Wed-Sat. (Non Working Days Tue & Sun)
Week 2: 8-4pm Mon-Fri. (Non Working Days Sat & Sun)
Week 3: 10-6pm Mon-Wed, Fri & Sun (Non Working Days Thurs & Sat)
Week 4: 11-7pm Mon-Fri (Non Working Days Sat & Sun)
So if this sounds up your right up your street, come and join our team. We make things happen!
We are TSB
We are Pioneering, Responsible, Straightforward, Collaborative and Transparent.