Role: Telephone Consultant (Fraud Operations)
Temporary Contract: 6 Months
Start date: 23rd March 2020
Shift: Full Time
Pay rate: £9.26ph with the usual 10% uplifted rate for Sunday working.
Location: Mowbray House, Charter Court, Swansea Enterprise Park, Swansea SA7 9DH
At TSB we're clear about what matters. Delivering for our customers, keeping things simple and building operational excellence. Bringing our exciting new technology to life in 2020 will help us do all this and more, so we can provide the type of products and services we know our customers need and want.
We're always looking for better. And there's never been a more exciting time to join our team.
In this key telephony role you'll be a valued member of the team that helps to protect our customers - and our business - from financial loss relating to fraud. We want to keep our customers safe and your role will be to support TSB customers who come into contact with our Fraud prevention strategy and those customers who have unfortunately been victims of Fraud. Whether a customer calls us with a concern, or we call them because we have identified an issue, you'll be a friendly and reassuring voice at the end of the line.
Taking care to build rapport with every individual, you'll listen and question carefully, building up a detailed picture of each unique situation. Then you'll make sure the right action gets taken.
Today you'll bring:
Ideally, you'll currently have these skills and experience:
- Ability to deliver exceptional customer service and support
- Excellent attention to detail
- Team Player with strong Communication Skills
- Desire to learn and develop
You will possess great communication skills and a commitment to customers.
Working Hours - Rotational shifts - 35 hours a week, 5 days out of 7, between 8am and 8pm.
Must be flexible to work some evenings and weekends- please see example shift pattern below:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
12:00 -20:00 12:00 -20:00 12:00 -20:00 NWD 12:00 -20:00 12:00 -20:00 NWD
09:00 - 17:00 09:00 - 17:00 09:00 - 17:00 09:00 - 17:00 09:00 - 17:00 NWD NWD
10:00- 18:00 10:00- 18:00 10:00- 18:00 10:00- 18:00 NWD NWD 10:00- 18:00
11:00- 19:00 11:00- 19:00 11:00- 19:00 11:00- 19:00 11:00- 19:00 NWD NWD
If you'd like to get stuck in and be part of the TSB team, hit Apply.
We'd love to hear from you.