Customer Service Consultant

  • Location


  • Sector:

    Financial Services

  • Job type:


  • Salary:

    16000 - 17000

  • Contact:

    Megan Leakey

  • Contact email:

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


  • Client:



It’s easy to misunderstand what Nationwide is like. Why? Because we’re not like a bank. We’re not like other financial services companies. We’re not really even like other contact centres. We have some things that we genuinely believe in, not only as a business but as individuals too. We believe in helping our members, in supporting our colleagues, in making sure that everyone who has a connection with Nationwide feels like they belong to something unique. After all, we’re a building society. So we’re building our ‘society’ with a sense of community and with a collective belief in the idea that we’re all here to help each other. That’s what we’re all about and that’s what makes us different.

Who we’re looking for

Who we’re looking for is important, because you need to be a lot like us. To fit in at Nationwide, you’ll share our belief in helping others. Especially in this role. You need to be a wonderful, natural listener and communicator, the kind of person who can empathise with a member, understand what they want and work out what to do next. Some calls can be challenging, so you’ve also got to be able to take a step back, be resilient and professional, and keep striving to find the right answer even when the pressure is on. You don’t need to have worked in a contact centre before, because we’ll provide all the training you need. What’s most important is that you bring energy and enjoyment into work with you every day, taking real pride in helping our members get the outcome they need from every call.

What you’ll be doing

Our members call our Contact Centre for lots of different reasons. They may have lost a bank card, need help navigating around our Mobile App or Online Bank. Little, day-to-day things that they just need help to sort out by a friendly voice with the minimum of fuss. You won’t know the answer to everything right there and then, nobody ever does, but we like to help our members by getting it right first time, and because this is Nationwide, you’ll get all the help you need too. From your colleagues, from your manager, from the wider business. If you do well, you’ll continue to get the support you need to keep on developing, because Nationwide is a great place to build a career.

The extra’s you’ll get

Feeling as though you belong means feeling valued, recognised and rewarded. We aim to give all of our people a good work-life balance, so you’ll have a schedule 12 weeks in advance helping you to work around your day to day life, and we show our support through the rewards and benefits we offer:
A starting salary of £16,000 pro rata, rising to £16,500 pro rata after your probation, you'll enjoy a 19 hour contract a week, working Friday 5pm - 10pm and working a fixed shift of 9am-5pm Saturday and Sunday. 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme. 
We’d love it if you joined our society. Click apply today and send us your CV to take the first step towards building society, nationwide.
Please note: To help us do the right thing by our members, all applicants will be subject to a criminal record, credit checks and references.

Why work for us

Nationwide is the world’s largest building society. But, however large we grow, we will never lose sight of what makes us different: our commitment to our members and to building our society in the right way. Our goal is to be more than a business. We want to be known as an organisation that is always open, honest and trustworthy, where people are helped, supported and loyal. That’s as true for our employees as it is for our members. Help us build on our values and we’ll help you build an amazing career.