Customer Support Analyst - Telecoms

  • Location


  • Sector:


  • Job type:

    Contract / Interim

  • Salary:

    Up to £250 per day DOE

  • Contact:

    Zina Pearce-Tomenius

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Client:


We are looking to hire on a contract basis, an experienced support analyst, ideally with a history of telecoms customer support roles. If you have recent exposure to telecoms devices, experience working on a service desk, love supporting customers, learning new skills and resolving problems, then this role is for you. It’s an on-site role, shift based (8am-8pm or 10am-10pm) with some weekend working (one in every four weekends). Part time applicants will be considered.

Who are we looking for?

We are looking for a tenacious, quizzical, questioning incident manager to liaise with service partners and support engineers. You will be keen to extrapolate data to resolve customer problems and you will have a real thirst for knowledge, and an ability to quickly learn new tools.

The Must Haves

Working experience in the following:

  • Service desk experience
  • Ticket management from customer service agent
  • Excel and Work Packages
  • Technology background

The Nice to Haves

The following expertise is preferred:

  • Telecoms sector experience
  • ITIL

Who’s Hiring?

Resource Harbour are advertising this role on behalf of our client, a large and well-known market leader in the UK telecoms sector.

Where’s the Job?

The job can be based from either site; Bristol (within easy access of M4) or Hatfield. Occasional travel to the other site may be required.

When would I start?

Ideally, the start date is as soon as possible, although given the criticality of this role, our client is keen to ensure that the right person is appointed.

What’s in it for me?

This role is offered at a rate of up to £250 per day (contract) on a recurring 3 monthly basis.

Taking the next step

If you like the sound of everything you have read and feel you would be a good fit, Sarah, Zina and Katie would love to hear from you.