Device Assurance Engineer

  • Location

    Slough

  • Sector:

    Telecommunications

  • Salary:

    Competitive salary

  • Published:

    about 2 months ago

  • Expiry date:

    2020-11-15

  • Client:

    #

The company:

Here at O2, we’re about technology that creates exciting experiences. It’s why there are over 25 million people who choose to live life on O2. 

Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too. 

Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent. 

Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room. 

 About the Team

This role is within the Hardware Technology and Experience team, part of the Product and  Propositions team.   The team is responsible for ensuring that all products and services meet Telefonica’s high-quality standard, that they have the best possible customer experience and to safeguard the O2 brand.  The team is also responsible for sharing their extensive product knowledge with the rest of the UK and global teams to aid great conversations with customers.

About the Role

  • To test full user/customer experience on devices to ensure a great O2 experience on every device.

  • To report bugs and clearly documentat what has been tested.

  • Work with technical representatives from internal teams as well as device vendors if additional fault diagnosis needs to be performed.

  • Assess Usability of devices and make recommendations for improvements.

  • Contribute to the improvement of test processes and reporting.

Key Responsibilities

  • Producing Test Plan and Test Cases based on requirements and specification document.

  • Performing field testing on devices on regular basis – which includes troubleshooting, reporting and communicating defects to relevant Technical Account managers and Test managers.

  • Performing function and performance tests on mobile handsets, broadband components and any other related products.

  • Carefully documenting test failures and raising defect reports .

  • Verifying that defects are due to the device under test and not the environment or user error.

  • Working with Senior testers, technical specialists and Technical Device managers on defect resolution .

  • Assisting in the review of existing test cases and in the production of new tests and processes.

Key Skills & Experience

  • ISEB foundation Certificate in Software Testing, useful but not essential.

  • A Degree in a relevant technical subject e.g Communications, Electronics, Electrical Engineering. 

  • Very good understanding of mobile device technology (radio, networks, services and technology).

  • Attention to detail and a questioning approach to work.

  • Self-organised with logical and diagnostic thought skills.

  • Excellent and clear communications skills.

  • Team player .

Grade - MPG2

Location - Slough

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to excitingnew places.