Digital Change Manager


Birkenhead, North West, CH41 6DU : Croydon, London, CR0 2AQ : Coventry, West Midlands, CV1 3BH : Durham, North East, DH1 5TR : Weymouth, South West, DT4 9TT : Gloucester, South West, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands, LE3 5DR : Nottingham, East Midlands, NG1 7AU : Peterborough, Eastern, PE1 1QF : Plymouth, South West, PL6 5WS : Preston, North West, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands, TF3 4LR

About the job


HM Land Registry plays an important role in the property market, underpinning property ownership worth over £7 trillion across England and Wales. Our ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. 

To deliver that future we need a dynamic, resourceful and ambitious individual to work as part of the Transformation Directorate to take a leading role in transforming HM Land Registry (HMLR) from the highly efficient, productive and respected organisation it is now into the responsive, market leading and exceptional organisation it will become.

Job description

Working as a key member of the Digital and Data programmes, this will be an integral role to HMLR, as you will improve the capacity and capability for change management within the programmes. This will involve helping to provide visibility of the impact and scale of change across the organisation, supporting the use of our People Change Framework and the application of change methodology across HMLR. 

It will be a busy and varied role, working closely with the Product and Development teams to understand, impact assess and effectively implement change. You will also work with HMLR Change Managers, the Portfolio Office, Benefits Team and Programme Managers to ensure consistency in the application of change methodology and benefits management. 

You will provide practical “on the ground” support for the programmes, ensuring successful implementation of change for both HMLRs customers and staff.. Part of the role will be to consider customer, people and business impacts of all change initiatives by engaging with key stakeholders, seeking expert input and feedback, whilst supporting the development and implementation of a communications and engagement strategy for all affected stakeholders. 

For more information about this exciting opportunity, please see the attached job description.


To be successful in this role you must demonstrate your knowledge of programme and project management, as a team player, who builds trusted working relationships at all levels and is able to constructively challenge in a professional environment, where necessary. 

You will be able to provide evidence of active involvement in delivering technology focused change initiatives and supporting benefits realisation. You will need to demonstrate experience of working with development teams and technology specialists, continuously improving services and ways of working. In addition you will have knowledge of change management methodologies and practice, with the ability to follow a change management framework. 

It is desirable that you possess a Change Management practitioner level qualification, although we are able to support you, if you do not have this.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Managing a Quality Service
  • Communicating and Influencing
  • Working Together
  • Technical skills
  • We'll assess you against these technical skills during the selection process:
  • Knowledge of programme and project Management
  • Knowledge of change management methodologies and practice


  • A great place to work 
  • HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us. 

Where difference is celebrated 

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. 

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues. 

HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer. 

Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

Your Statement of Suitability should demonstrate how you meet the requirements of role, that you have the essential skills/experience/qualifications listed on the Job Description. It should also include why you think you are suitable and what you can bring to the role. How you have tackled similar tasks and demonstrated skills outlined in the job specification. 

To apply please copy and paste your CV into the online application form (Your CV needs to demonstrate your career history and qualifications) and complete the statement of suitability, as above, in no more than 1250 words: 

• Proven ability of working in a team and building trusted working relationships. 

• Active involvement in delivering technology focused change initiatives and supporting benefits realisation. 

• Experience of working with development teams and technology specialists. 

• Ability to constructively challenge in a professional yet courageous manner. 

• Following a change management framework and using related templates and tools in a working environment. 

You will also be asked to complete two 250 word boxes for your Technical criteria. 

You will receive a score out of 7 for your CV, Statement of Suitability and Technical criteria assessed. These will be added up to show a total overall score in your application centre on Civil Service Jobs. If you score a 3 or below on any one criteria then you will not progress to the next stage. All candidates will be notified of the outcome as soon as possible after the sift has been completed. 

The sift will take place shortly after the closing date and if successful, you will be invited to attend a blended interview and pre-prepared presentation, which will be held via video link, week commencing 21 September 2020. 

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date. 

If you would like further information about the use of your personal data, please click on the link below: 

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email in the first instance. If you are not satisfied with the response you receive from HM Land Registry, then you may take your complaint to the Civil Service Commission:


SEO Digital Change Manager Candidate Guidance Pack Opens in new window(pdf, 292kB)