Digital Customer Service Advisor

  • Location

    Bath

  • Sector:

    Utilities

  • Job type:

    Permanent

  • Salary:

    £18,000 - £24,000

  • Contact:

    Angela Davidson

  • Contact email:

    angeladavidson@resourceharbour.co.uk

  • Job ref:

    27

  • Published:

    about 2 months ago

  • Expiry date:

    2019-08-01

  • Client:

    #

What’s the Job?

Do you want a job that has a genuinely positive impact on the environment? Would you like the opportunity to work for a fun, inspiring and ethical company that is helping to create a better future for everyone?

If you know all about climate-friendly energy sources or you’re keen to be “green” and would love to share your passion with others, we may have the perfect flexible job opportunity for you.

We are representing an innovative 100% renewable energy business based in Bath, who are looking to recruit on a permanent basis several new members to their digital customer service team, who will act as ‘live agents’ dealing with all types of online customer query from answering questions about green energy sources to dealing with customer complaints.

For the right candidates our client is offering a competitive salary and an excellent employment package with many benefits: part time hours and flexible working terms - plus the possibility of some working from home following an extended training period… and unlimited holidays to help you manage your family commitments and achieve the perfect work/life blend.

It’s the perfect opportunity for working mums who want to influence and help shape the future of the UK’s energy system.

Who are we looking for?

If you’re curious, a great communicator and committed to customer service, our client wants to speak to you. If you are able to work confidently, taking ownership of everything from queries to complaints and dealing with them digitally then this role is for you. You don’t need specific industry experience, but you need to be genuinely interested in the world of sustainable, renewable energy and environmental matters.

The Must Haves

  • Excellent written and oral communication
  • Organisational skills
  • Demonstrable interest in renewable energy
  • IT literate, able to work online
  • Ability to multi-task
  • Customer service experience

The Nice to Haves

  • Energy industry experience
  • Relevant qualifications eg environmental sciences

Who’s Hiring?

Resource Harbour are representing a growing company who truly believe work should fit around your life, not the other way around. That’s why they offer fully flexible hours between 8am and 8pm, weekdays and weekends. Part time hours (minimum of 20 hours per week, to fit a flexible schedule). So whether you want to look after your family, build your own business on the side, go to the gym before work or you’re just not an early morning person, then this job is for you.

Where’s the Job?

The offices are close to the station in the beautiful centre of Georgian Bath. 

Some remote working possible following a 12 month training and induction period, but you will need to be in the office at least 50% of the time.

The offices have a great vibe so it’s a refreshing place to work!

When would I start?

Role to start as soon as possible.

What’s in it for me?

Permanent package offered includes:

  • Up to £24k per annum pro rata depending on experience
  • Private Medical Insurance
  • Travel Season Ticket Loan
  • Contributory Pension Scheme
  • Unlimited Holidays (yes that’s right)

Taking the next step

If you like the sound of everything you have read and feel you would be a good fit, Sarah, Zina and Katie would love to hear from you.