Enterprise Service Manager

  • Location

    United Kingdom

  • Sector:

    IT, Sales

  • Job type:


  • Salary:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Client:


This Enterprise Service Manager vacancy is for applicants who are returning to work after an extended career break, with experience in customer relationship and account management, business development, and project management. A full list of AWS opportunities can be found on amazon.jobs. This role requires the successful candidate to undertake frequent travel for client visits, with the opportunity to work from home outside of client visits. AWS are facilitating 100% virtual interviews and employment onboarding at this current time.

AWS Returners Program:

Are you ready to relaunch your career after an extended break? If you have been out of the workforce and are looking to return to work, then our program could be the perfect fit.

The AWS Returners Program is designed to support individuals with a seamless transition back into a permanent position, providing the skills and knowledge needed for success.

Find out more about the Returners program here: https://hereataws.co/Returners23

Enterprise Service Manager:

Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS? Do you like to work on a variety of projects, leading customer and partner teams to achieve AWS best practices? 

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with one or more of Retail, Media or Telco organizations, develop a long term Professional Services strategy and execute that strategy with those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

We are looking for someone who is passionate about:

  • Acting as single person of contact for Customer executives, developing deep, trustful relations

  • Engaging with customers to understand their business drivers and application portfolio

  • Educating customers on (AWS) services and translating those into a clear business value proposition

  • Identifying & developing specific opportunities and supporting business cases

  • Deal shaping, including estimations and deal pricing, contract negotiations & closing

  • Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities, ensuring high quality delivery

  • Mitigation of delivery risks & issues

  • Development of long term Cloud Strategy for customers

  • Long term development of retail, media and telco organizations

This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.

Amazon aims to be the most customer centric company on earth.

Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.


  • 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles

  • 10+ years working within a Professional Services organization

  • Knowledge of industry trends and key customer drivers is a key requirement

  • A proven track record of managing and delivering large-scale enterprise IT and transformation projects

  • Experience in group leadership and executive presentations

  • Experience managing executive Customer relationships and key business stakeholders

  • Demonstrated ability to work creatively and analytically in meeting customer needs


  • Experience in the retail, media, telco or related industries (e.g. OEM organisations) as a consultant

  • Designing, building, and operating global IT processes and infrastructures

  • Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001

  • Enterprise IT management frameworks (e.g. COBIT, ITIL)

  • Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets

  • Broad Enterprise systems experience including SAP, CRM, Supply Chain, Analytics, Customer front end, BSS/OSS and custom applications

  • Experience with contract and statement of work development


Please visit the AWS Returners website to submit an application: https://hereataws.co/Returners23
Should your application be progressed, AWS are facilitating 100% virtual interviews and employment onboarding at this current time.