Examinations Officer and Customer Serivce Manager

Inspire the next generation of leaders at Harris Garrard Academy.

We are currently looking to appoint an Examinations Officer and Customer Service Manager to join us at our thriving academy.

Your opportunity

This is a key role within the academy, managing both internal and public examinations and taking responsibility for senior administrative support to the Vice Principal and academy in relation to events and 6th Form Support. You will also manage and lead the Academy's reception team, ensuring an efficient and professional manner is maintained at all times, and providing a focal point of communication between staff and visitors.

As part of Harris, you will join a community of staff dedicated to transforming education in London. With regular progression opportunities and outstanding CPD for support staff, there will be a wealth of opportunities for you to grow your career, whether at Harris Garrard Academy, in one of our other 47academies, or in our central team. Join us in our mission to cultivate an exceptional learning environment for all our students.

We are able to be flexible with regard to working patterns for this role, with the successful candidate working either 52 weeks per year or term-time plus 5 weeks, in which case the advertised salary will be adjusted pro rata.

What we are looking for

We look for talented individuals who want to be a part of transforming education in London, and helping create exceptional places of learning. You will need:

  • NVQ Level 4, or equivalent qualification or experience in a relevant discipline

  • Significant experience of effective public exam administration and organisation in an education setting

  • Experience of providing effective and efficient senior administrative support

  • Experience of training and monitoring performance of casual invigilators

  • In-depth knowledge and understanding of current JCQ regulations and ensure academy are fully compliant

Please download the job pack for a full job description and person specification.

About Harris Garrard Academy

Harris Garrard Academy is an all-through 3-18 academy with approximately 1350 pupils on roll and joined the Harris Federation as a sponsored academy in September 2017. The academy is based in Thamesmead in a purpose built building. We are now on a journey towards "Outstanding", led by highly experienced executive principals with proven track records of school transformation. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.

Why work at Harris Garrard Academy?

  • The opportunity to be involved in the transformation of a school from the very start

  • A stunning working environment, in a purpose-built school designed by Norman Foster and nominated for the Stirling Prize for architecture in 2004

  • A highly motivated team, led by exceptionally experienced and talented senior leaders

  • All the advantages of a successful academy group, with a strong central team of support, teaching and leadership staff

  • Generous Harris rewards and benefits package

Next Steps

Please download the Job Pack for full details on the job responsibilities and person specification. You will need this when completing your online application.

If you have any questions about this opportunity, please contact us via e-mail, or call to arrange a conversation.

Please note: we may hold interviews as and when applications are received, and this job may be withdrawn without notice. Applications will only be considered if submitted online and before the closing deadline. With this in mind, we encourage you to apply as soon as possible.

Our Benefits Package

In addition to the opportunities for career progression, training and development, we also offer a competitive rewards and benefits package.

Find out more about Our Benefits

Being a part of the Harris Federation

We are recognised as the top performing large multi-academy trust in England for primary and secondary education. Closing the gap between young people from disadvantaged backgrounds and their peers has always been a core mission of Harris. Holding a reputation for bringing transformative approaches to education, we hold a unrivalled track record in achieving success through rapid school improvement.

Our people are at the heart of this success. We invest in our staff with support, coaching, mentoring, and a wide range of training programmes available at every stage of your career.

We look for talented individuals who share our vision for creating exceptional places of learning, and are committed to ensuring that every child in London has access to the best possible education.

Learn more About Harris and our Vision and Values

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children, and we expect all our staff and volunteers to share in this commitment. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check will be completed for all applicants.

Read our Statement on the Recruitment of Ex-Offenders

Diversity and Equality

We are committed to equality and to valuing diversity as an employer and a provider of education.

For the Job Pack please click "Apply"