Flexible Talent Network - Human Capital Operational Management Manager

  • Location

    Birmingham, London, London Region

  • Sector:

    HR & Recruitment

  • Job type:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Client:


This role is open specifically for people who are looking to work Flexibly.

Everyone’s lives are different. Maybe you have a start-up business that only takes up some of your time, or perhaps you volunteer and want to get paid work around volunteering? Or you could be a parent or carer taking time-out to support your family? Or are you semi-retired but still want to supplement your income? Maybe you’ve taken a career break and looking to get back into work?

There are all sorts of reasons why a traditional working pattern may not be quite right for you and why working more flexibly with us could be just what you were looking for.

If you have the required experience and are looking to work flexibly (eg part time, term time, permanent, fixed term etc) then please feel free to get in touch or hit 'apply'.

About the team

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

About the role

Our Human Capital (HC) Operations Managers sit within our HC Operations Management Team which is comprised of Senior Managers, Managers, Advisors and Coordinators. The HC Operations Managers have Career Coach responsibility for a number of junior members of the team.

Our HC Operations Management team is made up of three pillars; People Excellence, People Experience and First Five years. Below provides a summary of a HC Operations Manager role within each of the three pillars;

People Excellence - Collaborate with the business partnering teams across the Firm to drive consistent and efficient delivery of cyclical activity relating to performance, reward, talent and L&D with the greatest impact. This involves managing data collection and logistics in preparation for moderation meetings and talent review groups, and supporting business stakeholders during these meetings. Providing review and quality assurance to various qualitative and quantitative people data sets. Being an escalation point for complex matters in respect of the annual and mid term salary reviews and talent management infrastructure as well as addressing queries raised by our business partnering teams.

In addition this role works with our specialist People Teams to determine and roll out key firmwide principles and guidelines in respect of talent and reward cycles.

People Experience - Ensuring the consistent delivery of cyclical processes and workforce administration across the Firm with enhanced efficiency where possible. This includes working closely with the contract manager for our outsource HC delivery team, escalating service issues and areas for development. This role has oversight of and is the escalation point in respect of complex matters relating to all aspects of the employee life cycle from hire to retire as well as providing review and quality assurance to various data and reporting sets.

In addition to the workforce administration element of this role the individual is responsible for ensuring consistent analysis of employee engagement survey results and for providing support and subject matter expertise in respect of the operationalisation of strategy and initiatives in relation to Diversity, Inclusion and Wellbeing.

First Five Years - Collaborate with the business partnering teams across the Firm to ensure the consistent delivery of standardised cyclical activity relating to our below manager populations with the greatest impact. This includes leading on the delivery of key communications to our First Five Years population and other key stakeholders. Providing review and quality assurance to various qualitative and quantitative people data sets and responding to general queries relating to the Performance and Reward cycle for FFY population.This role will also work closely with other PwC People Teams to deliver on new initiatives for the FFY populations.

We operate an agile resourcing model across the HC functions and so there is opportunity to gain experience in each of the 3 pillars throughout a career in HC at PwC.

The roles can be based in London or Birmingham.

Essential skills and experience
  • Previous experience in an HR generalist role at manager level, leading a team; experience in professional services/large corporates advantageous

  • Commercial understanding of the business and how HR can enhance performance via the people agenda

  • Broad generalist HR knowledge and experience

  • Strong project management and organisational skills, to manage high volumes of work, often within tight deadlines

  • Ability to plan ahead within the cyclical calendar to provide proactive HR support to the business

  • Technically curious - desire to develop own digital intelligence and capabilities, and support the adoption of technologies to support the business and HC

  • Strong excel skills and the ability to efficiently manipulate and interpret data

  • Ability to challenge and realign work away from the HC team where necessary

  • High standard of written documentation, and previous experience of producing professional and robust letters and reports

  • Pragmatic, diplomatic, sound written skills

  • A good team player and leader

  • Portray a professional mindset

  • Communicate/interact effectively with employees/career coaches while displaying empathy and courtesy

  • Strong interpersonal/consulting skills, working effectively at all levels of the organisation

  • Flexibility and adaptability in both attitude and approach

  • Strong attention to detail

  • Cultivate trust with customers, team members and others within the wider HC function

  • Responsibility for developing own knowledge and future career progression within the HC function

  • Willingness to take on extra responsibility and go the extra mile

  • CIPD qualified/part qualified or equivalent

Please state on your CV/Covering Letter which area you would prefer to work in and why: People Experience, People Excellence or First Five Years.

This role is being offered on a 12 month Fixed Term Contract basis.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity