1 day ago
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Key responsibilities: Culture and Performance Demonstrate credibility as a leader and HR professional to partner the management team in creating a high-performance culture across the hotels that incentivises strong team work, deep pride and passion for extraordinary service Develop and deliver a performance and development review system that facilitates individual growth aligned with the hotels requirements Evolve the workforce to ensure the right blend and cost base of staff e.g.
optimising the mix permanent vs temporary, full-time vs part-time and early career/trainees vs experience and highly capable professionals factoring in budget and guest experience Recruitment and onboarding Manage recruitment campaigns for the cost-effective and timely engagement of candidates effectively utilising social media tools and other channels to recruit the best talent Support management through the selection and interview process to ensure candidates meet the hotels’ standards of professionalism and service orientation Define and develop the employer brand to attract candidates aligned with the hotels’ ethos and premium brand, ensuring diversity and inclusivity Ensure new starters are thoroughly inducted and can quickly and expertly deliver the service and performance levels which they hold themselves and others to account on Employee Engagement Make positive changes to the employee experience of working to drive improvements in retention rates increase customer satisfaction and reduce the costs of recruitment Be a visible member of the leadership team recognised by all staff as an advocate and enabler of good employer practices Create and effectively communicate engagement, motivation and recognition initiatives that make The Idle Rocks and St Mawes Hotel great places for staff to build their hospitality career Engender a positive working environment by supporting and inspiring managers to empower their teams to deliver moments of wow Learning, development programmes & talent management Manage training and development to ensure all basic and compliance training is carried out and recorded Develop a strong, well-structured early-career development programme that earns a strong reputation in the area and supports succession and retention Facilitate continuous management, professional and team development programmes drawing on available external funding when appropriate managing Policy process and systems Provide appropriate HR advice/guidance to managers and employees e.g.
support managers to conduct disciplinary and grievance investigations and attendance management when required Develop, programme manage and implement HR policies and initiatives aligned with the overall business strategy, changing legislation and opportunities that arise Ensure efficient, robust and accurate processes and systems are in place that ensure legal compliance, accurate financials and ease of use Who we are looking for Previous experience within a similar HR role Excellent organisational skills Personable manner – open and collaborative in approach Strong team player – essential Flexible approach to working hours Must work well under pressure with ability to prioritise Discretion and clear understanding of HR confidentiality Self-starter able to work on own initiative driving and delivering improvements to processes Good sense of humour