Helpdesk/Desktop/Workspace Engineer

  • Location:

    London

  • Sector:

    Banking

  • Job type:

    Permanent

  • Salary:

    £45,000 - £65,000

  • Contact:

    Stephanie Dillon

  • Contact email:

    stephanie@inclusivity.co.uk

  • Job ref:

    SD65

  • Published:

    13 days ago

  • Expiry date:

    29/08/2020

  • Client:

    Inclusivity Partners

  • Hours per day:

    8

  • Work preference:

    Flexible

  • Days per week:

    Flexible

Inclusivity is delighted to be partnering with TD Securities to provide opportunities for those returning to their technology careers. 

Company Profile

TD Securities is a subsidiary of The Toronto-Dominion Bank; the group is collectively known as TD Bank Group.  TD Bank Group, is a global organisation headquartered in Toronto Canada with more than 85,000 employees across the globe.
 
TD Bank Group is a leading financial services provider established in 1855 and is considered one of the World's Safest Banks by Global Finance for the past 10 years.  TD is the sixth largest bank in North America by branches and serves more than 25 million customers in three key businesses: 
•           Canadian Retail
•           US Retail, 
•           Wholesale Banking, including TD Securities
 
TD Securities operates out of 15 key financial centres, offering corporate and investment banking and capital markets products and services to a global client base.  The European operations of TD Securities are centred in London and Dublin.
 
TD in London & Dublin
Whilst TD Securities is part of a larger global organisation, the London office has just over 400 employees.  The new Dublin office officially opened in 2019 and is a fully licensed broker dealer with 70 people across front office, support and control, and technology roles.  TD will be one of the largest investment firms in Ireland and the only broker dealer.
 
Culture 
The size of the London and Dublin offices afford a welcoming experience, much like that of a smaller company where employees work together and get to know each other, whilst providing all the benefits of working for a highly successful global organisation.  
 
Roles in technology at TD will be dynamic, offering the chance to work across different departments, 
putting your skills to work in a rapidly growing environment.
 
At TD, employees are encouraged to share their ideas to effect real change. You will have regular access to senior leaders and an opportunity to influence and steer your career progress.
 
Colleagues may also choose to participate in local employee resource groups that play a key role in shaping our culture and effecting social impact across the areas of diversity and inclusion, employee experience and charity. 
 
Diversity & Inclusion
TD is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  TD Securities has a top-down commitment to ensuring staff are able to perform their jobs in an agile and flexible way. 
Job specs – to be finalised by Ben Dudmish
 
The following permanent opportunity is available for two technology returners who have been on a career break of 18+ months from the time of application. You will be supported during your return with three individual coaching sessions with Inclusivity and a personalised training session to help you plan your successful re-entry.

Desktop Support / Workspace Engineer x 2 - London
 
This is an opportunity for you to manage a diverse set of activities. Full training will be given however your self-starter attitude and curious nature will ensure you get up to speed as soon as possible. 
 
Responsibilities:
 
•       The receipt of incoming service requests through various communication channels
•       The prioritization of support calls based upon business impact
•       The resolution of support calls either via the telephone using remote tools or on-site desktop visit to an acceptable standard and within a suitable timeframe
•       Provide Front and Back Office system technical support for trading floor and support function applications including all Reuters products, Bloomberg products, Tradeweb and ICAP apps
•       Setting realistic expectations for service delivery, communicating frequently with customers and providing technical expertise as required
•       Offer 3rd level support for in depth fault analysis resulting in direct technical dialogue with internal application developers, support functions and external vendors
 
The team work a flexible 8 hour shift, with shifts rostered between 7am to 7pm. After initial training and knowledge acquisition has been completed you will then be able to work from home on a flexible basis. TD Securities is open to considering applicants on a full-time basis and also 4 days a week basis. 
 
The ideal returners will have previous experience in desktop support, with any trade floor experience a plus. In the past you will have strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications. Knowledge of  MS Office & Microsoft Windows is required.

The opportunity is available on a 5 day a week basis and the client is willing to consider 4 day a week applications.