Flexible Working Options:
- Working from home
- Flexible hours
The HR Support Partner plays a key role in ensuring all employees receive an efficient, professional and best-in-class service. Working closely with the HR Business Partners the Support Partner is responsible for HR administration and is the first point of contact for policy, procedure, payroll and HR system queries.
• Manage the end to end process for HR administration through the employee life cycle. This includes producing offer letters, employment contracts, change to terms letters, through to confirmation of leaving.
• Data Maintenance & Integrity; Provide administrative support, including maintaining personnel files, and 100% accuracy in the HR system.
• Record all new starters, changes to terms and leavers on the HR system and ensure all necessary paperwork is received and filed.
• Manage the HR filing systems to ensure all documentation is stored in a manner that can be accessed easily.
• Raise purchase orders and process invoices to ensure payment of 3rd party suppliers.
• Prepare payroll instructions for new joiners, change to terms and leavers.
• Update HR tracker documents such as relating to redundancy and exit surveys.
• Ensure audit requirements are adhered to in HR processes.
• Continuously improve HR service delivery by identifying challenges and recommending opportunities for improvements.
• Provide support and guidance to managers on standard HR policies and procedures, such as new starter, flexible working and holiday.
• Support new parents through the maternity and paternity leave process, advising on the policy and procedure and preparing the necessary paperwork.
• Educate and inform our internal clients to ensure that where possible services are provided and accessed through channels such as the Hub.
• Monitor, manage and turnaround all queries in the centralised HR mailbox within the timeframes identified in our SLA.
Supporting BP team
• Administrative support for the annual bonus and pay review process.
• Use the reporting functionality within HR Systems to produce HR reports.
• Be an HR Systems expert with responsibility for training others in how to use the HR System; leading or participating in project work such as design, testing, training, roll-out and support.
• Support general HR projects as-and-when required.
Essential Skills & Experience:
• Strong administrator, highly organised with excellent attention to detail.
• Passion for customer service.
• A team player with the ability to use initiative and work at pace.
• Brilliant communication skills, both written and verbal.
• Strong interpersonal skills, with an ability to build effective relationships.
• Resourceful in their approach to resolving problems.
• Advanced user of Word, Excel, Powerpoint & Outlook.
• A high degree of integrity, confidentiality and commitment
Desirable Qualifications & Experience:
• Part CIPD qualified.
• Experience in using an HR system.
Note: This role may suit someone who is looking to build a career in HR but has not yet commenced their formal training.
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