IT Lead Customer Centricity B2B

  • Location


  • Sector:

    Oil & Gas

  • Job type:


  • Contact:

    Stephanie Dillon

  • Contact email:

  • Published:

    over 1 year ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:

    16 September 2019

  • Client:


(EF13) Contract / Part-time

Shell London Head Office

This is an exciting strategically focussed opportunity for a Returner with significant senior experience who is looking to relaunch their career.

Working closely with the IT Lead Customer Centricity,  you will be responsible for pulling together a roadmap providing a holistic approach to customer management using digital technology.  The roadmap will cover engagement and experiences, data and insight, privacy and lifecycle management. The roadmap will also call out the new IT platforms an underlying technologies require to power the future customer offerings and services of Shell. The roadmap will need to be developed jointly with the IT Architecture and the ITM communicates to ensure alignment with the portfolio.

You must have significant experience in Digital product transformation and proven experience working at a strategic level. Experience in a B2B environment will be highly valued although B2C will also be considered. The successful person will have exceptional interpersonal skills and the ability to work across multiple functions.

How to Apply:

Submit your CV before 20th May 2019. Don’t worry about it being out of date. We’ll also ask you for a personal statement, or a covering letter attached to the front page of your CV. This helps us  better understand why you’ve taken a break from work, what motivates you, and where you see your career heading in future.

We’ll review all applications and contact our preferred candidates to arrange an initial interview with a recruiter. Next, there’s a second interview, probably in person with the line manager. We’re aiming to communicate the outcome to successful candidates during July.

To apply for any role in the programme you will need to have:

  • Taken a career break for at least 12 months (from the date of applications opening – 15 April 2019)
  • A keen interest in returning to work
  • Be able to undertake the role from September 2019 to March 2020
  • Demonstrate previous experience in a similar field with the required qualifications
  • Provide evidence of right to work in the United Kingdom
  • Work for the equivalent of 3 days per week or more