Major Incident Manager Team Leader

  • Location


  • Sector:

    Banking, Financial Services

  • Salary:

    £50,000-£55,000 (subject to experience and skillset)

  • Published:

    5 months ago

  • Expiry date:


  • Client:


The company:

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Work for an organisation steeped in history with a front row seat for the digitalisation of the financial sector, and the rise of rise of fintech and regtech. A core organisational strength, with our people at our centre, Technology enable the Bank of England to deliver its mission by providing a hugely diverse set of technical solutions and platforms. From supporting critical systems which underpin the UK economy, to evolving data analytics, reinventing our online presence, and introducing a fully digital workplace. Be part of a team that’s constantly evolving, just like our industry.

We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You’ll enjoy flexible working opportunities, a strong sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work.

Department Overview

The Digital Services Division ensures that the Bank’s IT services perform to the appropriate level to meet the business needs. This covers Colleague Experience, Digital Workplace, Service Engagement, Supplier Management and the Operations Command Centre.

The Operations Command Centre is responsible for Major Incident Management, The Banks 24/7 Datacentre Operations, IT Service Continuity and is the face of Digital Services for Datacentre Migration Project and the Real Time Gross Settlement replacement project

Job description

The Team leader role within the Major Incident Management (MIM) function is both a leadership and operational position. The role holder is accountable for leading a team of MIMs, as well as setting the strategy for the MIM process. The role holder is a part of the Operations Command Centres extended leadership team.

The roles exists to help protect the Mission of the Bank and protect the Banks services.  The Major incident management team are responsible for managing any Technology incidents designated as Major (Critical or High and minor) with a view of restoring service in an expedient and safe a manner as possible.

In order to accomplish this the Major Incident Manager has delegated authority to manage a Major Incident to resolution on behalf of the organisation.

This function operates Monday to Friday during core hours of the bank and has no formal weekend working unless requested via exception.

This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

Number of direct reports: 2

Role Requirements:

Minimum Essential Criteria

  • ITIL foundation qualification  

  • Experience of working in an Operational Role

  • Strong stakeholder management skills 

  • Good written and verbal communication

  • The ability to work under pressure and with conflicting demands audiences

Desirable Criteria

  • Experience of working in a multi-vendor environment

  • Experience of working in a Technology Operational Role

  • Subject matter expertise for ITIL processe

  • Broad technology understanding

  • Track record for the improvement of processes and measures  

  • Understanding of the importance of critical national infrastructure  

This specific role offers a base salary of c. £50,000-£55,000 (subject to experience and skillset)

The total package also includes:

  • A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.  The current cost to the Bank of providing this pension is 35% of your salary.

  • A discretionary performance award based on a current award pool and target award of 10%, with a maximum potential award of 25%

  • A 7% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits

  • 25 days annual leave with option to buy up to 13 additional days through flexible benefits

  • Private medical insurance and income protection insurance