Management Information Analyst - (Part-Time, Job-Share and Full-Time)

Management Information Analyst - (Part-Time, Job-Share and Full-Time)

Location: Swindon

The opportunity: 

As a member of the Life Services Management Information (MI) Team, you will facilitate and support the accurate, timely and high-quality production and distribution of management information across UK Life and to customers and their advisors. You will also help to develop and deliver new and enhanced operational reporting, management information solutions and analytics to the wider business.

Key Responsibilities: 

  • Production of regular reports, ad hoc tasks and investigations as required.
  • Implement agreed controls, practices, procedures following service level agreements.
  • Help develop procedures that underpin the handling of work and seek ways to improve them.
  • Resolve complex issues using business awareness both internal and external to the organisation.
  • Maintain appropriate level of functional and technical expertise and knowledge of products, procedures, services and systems.
  • Take responsibility for assigned tasks, manage expectation, apply controls and hit deadlines.
  • Play a role in the embedding of MI at the heart of the UK Life business.
  • Embrace changes to the Life Business by enabling key deliverables through the production and distribution of data and MI.
  • Provide a first-class experience for internal and external customers by continually looking to improve expertise and share knowledge.
  • Identify and mitigate risks to the business and to improve quality.
  • This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at an interview about the flexibility you may need.

    Your skills and experience:

  • Experience in a financial services organisation or customer environment.
  • Advanced knowledge of Microsoft Office including Access, Excel and PowerPoint.
  • Knowledge and some experience of developing and querying relationship databases, Access and SQL.
  • Experience in 3rd party reporting and visualisation software Power BI, Business Objects, Qlikview.
  • Able to turn stakeholder requirements into insightful reporting and analysis.
  • Ability to interpret and combine data from various sources to produce sound recommendations.
  • Ability to manage and deliver an excellent experience to Internal and external stakeholders.
  • Possess excellent numeracy and analytical skills with an interest and aptitude for learning new technologies.
  • The reward:

    As well as a competitive salary we also offer an excellent lifestyle benefits package which includes –

  • 12% pension
  • 25 days holiday plus an additional 3 volunteering days
  • Annual company bonuses
  • Full private medical cover
  • Discounted technology offers
  • Virtual GP appointments
  • Discounted gym membership,
  • Free flu jab
  • Discounted gadget insurance 
  • At Zurich, we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at an interview about the flexibility you may need.

    Who we are:

    With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

    You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    Further information:

    At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

    Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

    With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

    We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

    We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.