Marketing and Client Services Executive

We are building and nurturing the UK’s largest online community of highly capable women who wish to pursue their careers on a flexible basis by enabling them to apply directly to the growing number of flexible roles  advertised on our site from progressive companies.

Overview of the role

The role is quite varied and involves a medley of admin, marketing and operational support as well as client services. 

There is no set pattern to your working week as it all depends on the needs of the business at the time. You need to be available monday-friday, with typical hours 15-20hrs a week spread throughout the week. The number of hours can vary depending on the seasonality of the business. We would ideally like someone who has the capacity to increase their hours as the business grows. 

Our ideal candidate will live within a short commutable distance of Balham in Wandsworth so that you are both readily available to attend team meetings as well as carry out some of your admin responsibilities in Juliet’s office as and when required. 

Admin responsibilities

You are the go-to person in the business to support the team with any administrative tasks, such as:

• Manage the 2to3days email addresses and either respond directly to enquiries or forward them promptly to the relevant team member

• Support the sales team to write sales presentations in PowerPoint

• Upload surveys on to SurveyMonkey and test user journey   

• Record all business referrals

• Create case studies

• Organise team meetings, take and distribute the team minutes

• Answer the office telephone line

Marketing and Operational Support

You will be responsible for keeping most of the content on the website up to date. If you have never managed a website before then don’t worry we can easily train you to do this as it is very straightforward to do. Key responsibilities will include the following:-

• Uploading blog content

• Keeping testimonials, company logos, featured jobs etc. up to date

• Uploading the content provided by the marketing team for the weekly and monthly emails, ensuring everything is in place and accurate and done by the required deadline

• Support report writing for internal and external stakeholders

Client Services

Supporting the sales team with the post-sales experience and relationship management, your responsibilities will include:

• Some of our clients need help posting their adverts on our site. You would be the ‘go to person’ for this work. 

• Checking all posted job adverts for formatting and content and providing any recommended changes to the client.

• Responsible for the coordination and the compilation for clients’ monthly reporting

• Producing weekly/monthly and ad hoc reports and presentations proactively and on request by the other team members. This includes client activity and website and social media reporting. 

• Initiating and maintaining a proactive schedule of calls with clients to ensure their needs are met and they are kept up to date of any new products/services they can purchase.

Essential skills

• You need to be incredibly well organised, methodical and have an eye for detail

• Grammatically literate 

• You need to enjoy talking to clients in a very professional and friendly manner

A real bonus for us is if you are also familiar with the following software. But if you aren’t don’t worry as we can readily train you to use these systems as they are all are very straightforward to use. 

• Website Content Management Systems

• Mailchimp

• Pipedrive

• Monday.com

• Familiar with working with the following:-

  • Google Docs

  • Google Sheets

  • Google Slides

  • PowerPoint

Characteristics

• A genuine team player

• Happy to roll your sleeves up and crack on with any task that needs doing to ensure that the company runs very efficiently 

• Adaptable 

• Open to new ideas and actively contribute new ideas and solutions

• Easy going with a good sense of humour