Night Auditor (part-time)

NIGHT AUDITOR (part-time)

River's Edge Hotel & Spa is in search of an engaging and customer-focused NIGHT AUDITOR.

Here’s your main responsibility:

As the Night Auditor, you will check-in/check-out guests and respond to inquiries/problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company standard operating procedures.

These are what you need to do:

1. Handle guest registration and room assignments, accommodating special requests whenever possible.

2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5. Cancel room reservations according to procedures.

6. Walk customers in a professional and courteous manner according to procedures, as applicable.

The ideal candidate is a "people-person" and will have open availability as the hotel is a 24-hour operation.

You may be assigned these:

  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
  • Perform special projects and other responsibilities as assigned.
  • Participate in hotel committees and task force assignments.

    • Assist the Front Office Manager in all areas requested and act in their place during their absence.

    Field Label

    Our expectations from you :

    • Abide by payroll policies, procedures, Meals and Rest Periods policy and Springboard Hospitality Rules of Conduct.

    • Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.

    • Read and abide by all the regulations and rules of conduct stated in the Springboard Team Member's Manual

    These are what the job requires:

    Education:  High School education or equivalent experience.

      Experience:  Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

      Skills and Abilities:

  • Ability to operate a computer, calculator, phone, printer 
  • Must possess a good knowledge of computerized hotel systems OPERA PMS and other software such as Microsoft Office
  • Must be a positive team player
  • Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations
  • Good written/verbal communication skills
  • Must maintain a warm and friendly demeanor
  • Maintains composure and objectivity when needed
  • Very good telephone and guest relations etiquette and skills

    • No. of associates supervised: None

    Hours Required: Scheduled days may vary based on need. Night Audit shifts are overnight.

    Interested and qualified candidates, please apply directly are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

    **** Please no calls, drop ins. ****