Operations and Administration Manager

  • Location

    London

  • Sector:

    Learning & Development

  • Job type:

    Contract / Interim

  • Salary:

    £30,000 - £36,000

  • Contact:

    Jo Geraghty

  • Contact email:

    jo.geraghty@cultureconsultancy.com

  • Job ref:

    Summer 2020

  • Published:

    about 1 month ago

  • Expiry date:

    2020-07-12

  • Client:

    #

Purpose

A newly created role with the primary purpose of managing and performing a variety of operational and administration duties to support the Co-Founders so they can extensively focus on the strategic development and growth of the business.   As an intuitive and first class communicator, you will support and drive the day-to-day activities of the Co-Founders acting as their “right arm” where needed whilst also being “the glue” for all stakeholders.

This role is quite varied and flexible, providing an ideal opportunity to work across all areas of the business, including marketing, operations, sales and partnerships.  It lends itself to a self-starter who is well organised,  enjoys variety, copes well with diverse priorities and has high attention to detail

About Culture Consultancy

We specialise in designing and embedding organisation cultures to support strategy execution or business transformation, whether that be to support rapid growth, acquisition, Digital transformation, new operating models or creating high performance cultures. 

We deliver award winning programmes to make a real difference to our clients and the people who are the life blood of them.  As well as winning awards, we’ve published our methodology in a book which was rated by Chartered Management Institute as one of the top 5 management books on Innovation and is an amazon best seller.

Our diverse team are all practitioners who have been leaders in business previously and all want to make a wider impact on people and organisation cultures.  We have a wealth of business leadership experience which ensures we provide thought leadership and tangible action which will fuel both exceptional organisation results and great employee experience.

We work with clients across the globe, designing and delivering bespoke culture programmes which achieve the business outcomes required.  The clients range from smaller fast growing companies through to multinationals and span a huge variety of sectors.

We have a number of strategic initiatives which will transform the business and enable us to significantly increase the impact we have on organisational cultures.

Responsibilities:

  1. Deliver a variety of internal projects and manage the process end to end knowing when to bring in other colleagues to contribute to the delivery of the project, whilst continuing to take overall accountability for the delivery of the project.

  2. Develop, implement and improve internal processes and documentation to support expansion and new internal operating models.

  3. Prepare first drafts of presentation packs and then finalise following reviews/guidance.

  4. Actively lead and contribute to internal communications and engagement with the team.

  5. Creation of new template documentation, for both internal and external use (Word, Excel and PowerPoint)

  6. Support the re-design of our end to end client service delivery as we switch from Face to Face to remote delivery

  7. To anticipate potential issues in the operational or project delivery and pro-actively take steps to avoid/mitigate.

  8. Manage the company’s internal task / project management platform, developing new project plans,  ensuring actions and tasks are completed and accurate project reporting is available.

Skills

  • Tech Savvy – strong in the use of Word, Excel and PowerPoint,  and have the ability to quickly learn / adopt new technology

  • Well organised and able to shape plans from brief outlines.

  • Process orientated and an implementer/doer with high attention to detail

  • Able to manage multiple priorities and demands, with hugely variable timetable

  • Able to quickly understand the products and services of the business and be willing to learn more about our market.

  • Able to prepared compelling, grammatically correct and visually attractive documentation to a very high standard.

Experience

  • Previously worked in a people based B2B service business, ideally in a consultancy business.  Experience of having worked in the culture space isn’t essential,  but a strong appetite to learn is.

  • Performed roles in a partial / fully remote working company set up.

Attributes

  • Be good at thinking ahead and anticipating issues and raising them to ensure the smooth delivery of any project

  • Know when to ask for help from the Co-Founders to ensure that the delivery of projects don’t get stuck

  • A strong people person and team player who can easily work / collaborate with others to ensure delivery

  • Self-starting and motivated to just “get on with it” without being chased and thinking ahead.

  • Comfortable with ambiguity.

  • Ability and capacity to grow in the role as the business evolves.

Hours

20 hours per week over 5 days. We have a flexible working style and focus on delivering results (on time and to high standards) rather than it being a fixed set schedule per day.  We are happy to agree a work schedule that suits both you and us.

Capacity to increase hours as the role demands and business evolves is also desirable.

Location

Predominantly working from home like the entire team, with the occasional travel to support specific internal activities e.g. team workshop.

Remuneration

This role is initially on a self employed contract basis rather than PAYE, although a switch to a PAYE arrangement can be explored after a successful 3 months once we have implement all internal policies and arrangements to support extended PAYE based team.

Monthly range between £2500 and £3000 per month based on 20 hours per week.

Application

When applying, please include “Summer 2020” as a reference.