Operations Manager

  • Location


  • Sector:


  • Job type:


  • Salary:

    £35,000 - £40,000 + Benefits

  • Contact:

    Sarina Hancock

  • Contact email:


  • Job ref:

    Ops - Big Change

  • Published:

    over 1 year ago

  • Expiry date:


  • Client:


Operations Manager

Reporting to: Operations Director

Contract: Part-time, 3-days/week

Location: Paddington, Londonx 2 days; home-based x 1 day

Salary: £35-40k (pro-rated) + benefits

Contract Type: Fixed term of 12 months, renewable



Big Change was founded in 2012 to rethink how charity could be a catalyst for positive long-term change. Since then we have been learning by doing: backing pioneering projects at an early stage that are rethinking how we set young people up to thrive in life, not just in exams. We believe education is everyone’s business, so our mission is to pioneer change together. This means gathering insights from across sectors, target action where it’s most valuable, and activating support within a diverse community so that all young people thrive. For more on what we do and how we do it please visit www.big-change.org.



We recognise that with great ambition comes the need for great people and, as Big Change’s ambition has grown, so has its scope of operations. We’re now in need of an experienced Operations Manager to help ensure the smooth and efficient running of the organisation. This is a varied role for a highly versatile person who can thrive in a start-up environment where flexibility and a can-do attitude are prized. The role is in direct support of the Director of Operations and will be crucial in ensuring Big Change reaches the next level of operational excellence as it grows.

We’re looking for someone with experience across a broad range of areas and, more importantly, someone with a willingness to take ownership, adapt and grow. The successful candidate will be sharp, detail oriented, personable and resourceful, contributing to financial and operational managementacross functions. The role will consist of a mix of day-to-day activities and longer-term project work.


  • About 40% of your time will be spent making sure general operations run as seamlessly as possible. You’ll be responsible for much of the day-to-day operational activity, including, for example, oversight of procurement, policies and procedures, governance issues, data protection. As with finances, you’ll have an eye on continuous improvement, leading initiatives that ensure internal systems, such as our CRM, are helping the team work as effectively as possible.

  • Another 30% of your time will be spent keeping Big Change’s finances in shape. You’ll be responsible for mostof the day-to-day financial management (payment processing, event and budget reconciliations, reforecasts, producing reports, benchmarks and analysis etc.), working alongside the Big Change bookkeeper. You’ll also work closely with the team to identify how we can improve our financial systems and processes, and then lead on implementation.

  • The final 30% of the role will see you provide crucial support for special projects. This includes, but isn’t limited to, improving our knowledge management, support to the Impact team on codifying our ways of working and best practice grant management, to supporting the Community team on income analysis and donor due diligence, and supporting the Operations Director on the annual audit.

As with most roles at Big Change, other duties may reasonably be allocated by the leadership team or Board from time to time.


Directorof Operations

Team Coordinator

Impact Manager



  • Previous experience in a similar position, possibly in the education or youth sector, or in an organisation at a comparable stage of growth

  • Understanding of budgeting and finance; facility with numbers

  • Experience in working with and/or managing a CRM

  • Basic understanding of governance and legal concepts

  • Ideally been part of or overseen an audit process

  • Knowledge of process mapping and continuous improvement


  • You’re collaborative, methodical, organised, efficient and effective

  • You care about the details and know how to prioritise your work

  • You’re mature and confident and don’t need to be told what to do next

  • You can fluidly move from one area of work to another, and if you don’t know how to do something you’ll ask or find out

  • You have high levels of digital literacyand are open to new ways of working

  • You’re a good communicator who can effectively engage colleagues

  • You care about team dynamics and have a sense of humour (particularly if its audit season)

To apply for this role, click apply below and send a covering letter and CV (max 2 pages each). Applications will be accepted on a rolling basis