We have a number of regional opportunities for people who are passionate about customer service and are experienced administrators to deliver professional administrative support to the firm’s Partners and Directors. The role requires a high level of self management and personal responsibility coupled with the ability to prioritise, organise and manage events and tasks.
This is an exciting opportunity to join an established team of dynamic PA’s across the UK who provide support to stakeholders across all of our service lines.
A customer service mindset is critical. Strong technical skills, the ability to keep up to date with current and emerging technology, including social media and other web based networking tools are key to this role.
The individual must understand and support in a wider business context, be proactive and responsible in managing their own workload, acting with autonomy and using their initiative. The role requires a high level of personal responsibility and the ability to prioritise, work at a fast pace and remain calm under pressure.
Responsibilities in this role will include:
The management of demanding and complex work schedules, using your own judgement to prioritise and deliver efficient scheduling of meetings to support your stakeholders and their clients.
Taking ownership of all enquiries and problems, resolving or escalating issues as appropriate.
Undertaking commercial research to enhance your own knowledge and understanding, therefore providing a greater level of support to your stakeholders.
Organising large events, conferences or similar activities remotely.
Building strong networks and relationships, internally and externally, demonstrating rapport and empathy with clients and building relationships quickly with your stakeholders and peers.
Anticipating and coordinating business travel and meeting arrangements.
Exercising confidentiality, discretion and personal sensitivity in all aspects of the role.
Supporting the accuracy of our CRM system, Salesforce.
Promoting the importance of social media, managing and driving activity for relevant campaigns and industry / market focus.
The following skills are required for this role:
A commitment to delivering excellent customer service, which includes having a proactive / can-do attitude at all times.
Able to demonstrate strong organisational skills, high levels of self-motivation, and the ability to regularly act upon your own initiative.
Proven experience of providing administrative support to clients at all levels of seniority.
Proven client relationship management with the ability to establish and develop relationships with both internal and external clients on a remote basis .
Experience of managing and prioritising high volumes of work, whilst providing support to multiple stakeholders who might have conflicting priorities.
Excellent influencing and communication skills
Strong technical skills and the desire to be at the forefront of new and emerging technology i.e. social media and other web based networking tools. Demonstrating the ability to influence others to use these tools to enhance the firm’s brand in the market
The ability to work proactively, demonstrating autonomy in decision making where appropriate.
Strong prioritisation skills with the ability to manage a number of tasks concurrently.
The ability to develop strong, internal networks, which are mutually beneficial and have a positive impact on the delivery of your role.
Confidence to continually identify, suggest, share and adapt to ways of working with peers and customers.
High levels of confidentiality and resilience due to the busy nature of the role.