2 months ago
Role: Part time Credit Controller
Location: Orpington/ Working from home
Hours: 22 hours a week (Overtime can be authorised if needed) - our client would require 2 weeks' notice for the working month on what days and hours will be worked
Benefits: Ongoing training, Pension scheme, Modern offices, working from home, opportunity to earn commission
This is your opportunity to join a fast-growing organisation, you will be part of a fun and vibrant team of professionals who will motivate you.
Are you a well-organised person who can manage your own time? Are you a good communicator and have strong numeracy and literacy skills? Are you computer literate and have experience with word-processing, spread-sheets and email? Then apply today!
Responsibilities: Provide excellent customer experience by communicating courteously via telephone, email, and letter Collecting outstanding payments from our customers Keep a detailed track of assigned accounts and debt collected Negotiate payoff deadlines or payment plans Investigate and solve customer billing concerns, handling any issues through to resolution to provide our customers with a consistent, personal touch Maintain procedures within the billing team such as BACS payments, Direct Debits, Invoicing, Debt Management and Suspensions. Update the database and account status Monitoring multiple inboxes responding to all queries efficiently Adhere to Billing operational standards Maintenance of database
Person specification: Computer literate (word-processing, spread sheets and email) and customer relations management systems Experience in a credit control position Ability to work under pressure To liaise with customers for enquires and handling complaints Can manage own workload Problem solving Experience working in a Billing/Customer Service role
Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.
If you would like to speak to us about this opportunity, please do get in touch with Office Angels Bromley on 0208 464 5225, alternatively email with your CV.