We are an award-winning and accredited education services business with over 25 years of expertise and are delighted to have recently won the ‘Payroll & HR Provider’ Award 2020 from The Rewards for the third consecutive year and the ‘Education Business Services’ Award from the Education Investor Global UK Awards 2020.We are 100% dedicated to education and our expert team of over 240 highly qualified employees support more than 2,350 Schools and Trusts nationwide.
Technology is key to our business; however, people are at the heart of what we do. Our culture is unique and built upon the motivation and passion of our team. We encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential. By delivering the best for our employees, we empower them to deliver the best for our customers. This approach has made our outstanding customer retention rate possible.
EPM’s performance in the market has been and continues to be, exceptional, resulting in significant growth year after year. Our success can be attributed to our proactive, forward-thinking approach and passionate team. Our strategy is people and customers first with continual growth across the education sector.
Purpose of the Job
To ensure outstanding customer service across the organisation by delivering, and supporting colleagues to deliver, expert HR advice and guidance in a timely and effective manner, whilst maintaining the highest levels of confidentiality and integrity. You will be constantly striving to improve the efficiency and professionalism of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.
Main Responsibilities/Duties of the Job
To manage and support a portfolio of schools on all aspects of HR management.
Coach and mentor junior team members to support their development and to ensure that all customers receive timely, accurate and professional advice.
Respond to a wide range of customer enquiries, via telephone, e-mail or other correspondence, relating to HR issues in a professional manner, to ensure that customers receive timely, accurate and valuable advice.
Build trusted relationships with senior stakeholders and leaders
Provide strategic and day-to-day leadership to drive the delivery of the business’ HR plans
Support with building strong talent pipelines and managing recruitment up to c-suite level
Offer accurate interpretation, advice, application and representation to customers on employment legislation, best practice and policies and procedures in relation to and in the context of customers’ policies and procedures on a range of HR matters. This includes complex casework on recruitment and selection, remuneration, terms and conditions of service, disciplinary and capability (performance and health) cases, grievance, redundancy and whole school restructures, academy conversions and TUPE etc., liaising senior colleagues where appropriate.
Visit schools and customers to provide support and advice on HR concerns to allow them to drive their business forward
To attend and advise, at formal hearings/appeals, and advise at union consultation meetings.
Why chose EPM?
There’s a reason people have stayed with EPM for a number of years, we offer a wide range of benefits:
At EPM we have great career progression and learning and development courses along the way. We are all about supporting our staff and promoting people from within.