Part Time Service Desk Mobile Analyst (12 month FTC) - Tewkesbury, Gloucestershire

We are looking to recruit an experienced ICT Mobile Analyst for a 12 month contract on a part time basis working 3 days per week to provide a first-class front-line service to colleagues on network, application and device support, ensuring efficient and effective resolution of tickets within agreed service levels.Primarily based out of our Tewkesbury office, you will be responsible for building and configuring devices for new starters and existing colleagues, as well as diagnosing and co-ordinating repairs with Third Party Suppliers. You will also visit our offices and schemes as and when necessary to assist with networking, printers or device issues, providing instructions on the use of ICT devices and actively promote the service desk and ICT self service area in all forms of interaction. You will also be covering the Service Desk when needed, where you’ll be handling tickets raised via the self-service portal and over the telephone, reassuring colleagues, finding solutions and providing excellent customer service.You will need to resolve incidents and service requests within published SLA’s, ensuring all details of the issue or request are captured correctly and to the right quality, ensuring established processes are followed and records are kept up to date.You are encouraged to continually look for ways to improve the service, identify efficiencies in processes and updating knowledge to ensure the team are able to continue to provide the expected level of service, as well as thinking creatively and sharing good practice with colleagues. You will support and encourage fellow ICT service desk analysts to help meet their support goals.As an ICT mobile analyst you will have:Strong service desk experience with excellent knowledge of IT Infrastructure, Microsoft products and devices with a strong customer focusStrong experience in working in a similar role, troubleshooting connectivity and hardware issuesUnderstanding of Incident/Problem/ Change Management and Configuration Management processes – preferably to ITIL V4 Foundation standardActive Directory / Exchange Management Console experienceQuick thinker, problem solver and very adaptable to changeOwn car and clean driving licenseClosing date for applications is 1st July with interviews taking place w/c 5th JulyBeing able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. to see the full list.Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the .We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application