About PwC’s Operate
PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resources and an unrivalled technology offering to provide a high quality and cost-effective solution to operational delivery challenges.
Our capabilities stretch across a number of Service Areas including; Financial Crime, Customer Management, Compliance Testing, PMO, Contract Solutions, Finance Solutions, Business Operations, Change Solutions and Technology Solutions. We have over 2,400 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester, Birmingham, Cardiff, Glasgow and Edinburgh; and on a range of client sites.
Who are we looking for?
We are looking for Quality Control professionals who are well versed in financial crime, specifically KYC, AML and TM processes and practices, and who are passionate about the subject matter - always looking for ways to improve, grow, and develop.
You will undertake quality control / assurance roles on our client projects in a dynamic and ever changing environment. You will be the point of contact for junior associates and play a key part in supporting both their development as well as your own. You will also build and maintain strong and effective relationships with key stakeholders within the client in order to help deliver the service you are providing; and you will work as part of a team to deliver the targets agreed with the client.
You have experience conducting financial crime due diligence on clients; ensuring that all regulatory information and documentation has been completed
You have experience quality reviewing / testing the work of others to ensure quality standards and expectations are always met.
You have strong knowledge of company structures, funds and banking products.
You have experience supporting and coaching junior associates in the team; acting as point of contact
You have the ability to manage relationships with key stakeholders from KYC, Legal, Credit, and Sales
You have team and/or project management experience
You hold a financial crime related professional qualification
Carry out KYC /AML reviews on customer files by gathering information gained either from the public domain and/or from client and customer.
Conduct detailed quality assurance reviews on work undertaken by other team members. - identifying errors and providing detailed reworks
Provide guidance and manage escalations from junior members on the identification of suspicious behaviour on customer and client accounts
Provide timely feedback and coaching to junior associates to drive Right First Time performance
Respond to requests for information regarding appropriate KYC documents by conducting the necessary due diligence review for Low/Medium/High risk customers.
Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.
Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.
Work collaboratively to drive ideas/solutions with peers, TL’s and managers which will improve Client and PwC’s efficiency process.
Be able to implement and adapt to new or changing processes quickly.
Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients.
Relevant Financial Services sector experience including a competent understanding of AML policies and procedures including PEP’s, Sanctions, Bribery, Corruption and Transaction Monitoring used to address financial crime risks
Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.
Experience in dealing with different types of company structures in different jurisdictions, funds and banking products.
A high level of attention to detail and experience following strict processes and requirements.
Experience of conducting quality reviews on work undertaken by others, providing coaching and feedback as necessary.
Demonstrate an inquisitive nature which is inclined to investigate, identify issues and solve problems.
What’s in it for you?
This is a challenging role; however, you will be provided with the skills and development opportunities to grow your career alongside a growing team and organisation.
We are passionate about the work we deliver and the knowledge we can provide to clients and we are passionate about providing you with the tools and skills you’ll need to do this too. You will be included in our specific training framework, tailored to match your skills, needs, and personal career aspirations.
We have a dedicated career service who will help you reach your career goals and help you succeed and grow. On top of our wealth of growth opportunities you will receive 25 days annual leave, a flexible benefits scheme to suit your personal/family needs, a competitive salary with regular reviews and the potential for a discretionary bonus.
This role will be based in Belfast; however, as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond (expenses package included).
Your desire and ability to do this will be discussed throughout the recruitment process. However, if you are unable to consider working in locations outside Belfast you will still be considered.