Quality Manager

  • Location


  • Sector:

    Financial Services

  • Salary:

    Competitive Salary

  • Published:

    25 days ago

  • Expiry date:


  • Client:


As part of UK Finance Operations, you will be responsible for implementing and championing an operational quality framework ensuring the best outcomes for all stakeholders.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

Key Responsibilities: 

  • Design and embed an operational quality framework within Finance Operations, covering methodology, monitoring targets and feedback mechanism.  
  • Closely monitor and evaluate the quality of process completion in accordance with the framework 
  • Report on quality performance to key stakeholders, promoting adherence and improvement
  • Provide feedback on process reviews and improvement programs to improve results
  • Investigate and determine root cause to facilitate the improvement program
  • Collaborate with FinOps operational teams as well as the Continuous Improvement team regarding findings, actions and improvements
  • Coach and train individuals (onshore and offshore) to improve process quality, promoting root cause analysis and action planning for enhancements
  • Understands processes, products, services, and systems in order to make educated recommendations for improvements
  • Maintain appropriate level of functional & technical expertise. Has ability to analyse detail to make robust decisions that resolve issues and improve processes when required
  • Ensure quality improvements are delivered benefitting all stakeholders
  • Ensure new processes are rolled out effectively to all impacted stakeholders as well as documenting the procedures
  • Takes a proactive, holistic approach to business practices and processes impacted by the change
  • Maintain working relationships across business to ensure delivery through key stakeholders, managing dependencies
  • Supports the development of high level and detailed project plans, collaborating with cross-functional areas to ensure timelines, resources and deliverables are established and executed upon; addresses risks and issues and escalates as appropriate
Your skills and experience: 
  • Qualified accountant with project management experience would be desirable, or equivalent experience
  • Preferably experience working with Business Process Outsourcing
  • Excellent interpersonal skills
  • Ability to coach and train others to improve processes
  • Ability to understand process steps
  • Excellent written and oral communication skills with strong analytical abilities
  • Highly professional
  • Enthusiastic, positive attitude
  • Highly proactive and driven 
  • Able to instigate, implement and manage change and hand over new process to process owners/teams
  • Application of analytical, problem solving and critical thinking skills to help validate the quality review and root cause analysis
  • Effective stakeholder management
  • Able to meet deadlines and work under pressure
  • Effective at prioritising, resourcing and planning
The reward:
As well as a competitive salary we also offer an excellent lifestyle benefits package which includes: 
  • 12% non contributory DC pension scheme
  • Annual company bonuses
  • 25 days holiday plus an additional 3 volunteering days
  • Private medical cover
  • Income Protection
  • Discounted gym membership,
  • Discounted gadget insurance
  • Discounted technology offers
  • Virtual GP appointments
  • Plus much more!
At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.  Please talk to us at interview about the flexibility you may need. 
Who we are:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
Further information:
At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, sex, gender identity, race, religion or belief, disability, sexual orientation, marriage/civil partnership, pregnancy/parental and mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. 

Primary Location United Kingdom-England-Fareham 

Schedule Full-time, part-time or job-share is available 

Travel Yes, 5 % of the Time