Receptionist (2 days/week)

  • Location:

    Birmingham, West Midlands

  • Sector:

    Administrative & Support Services

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Charlotte Hobson

  • Contact email:

    charlotte.hobson@resourcesolutions.com

  • Job ref:

    cheyr_1609926160

  • Published:

    11 days ago

  • Expiry date:

    05/02/2021

  • Startdate:

    ASAP

  • Client:

    Resource Solutions

  • Hours per day:

    8

  • Work preference:

    Flexible

  • Days per week:

    2

Receptionist

Birmingham based

Large Professional services company

Required to work 2 days a week (Thursdays and Fridays)

Job Purpose

The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and a employees in line with agreed service level agreements and procedures. We aim to make the client's first impression a positive and lasting one.
* To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk

* To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation

* To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service

* To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work

* To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required

* To ensure the local WPC and/or Regional Workplace Manager is made aware of any maintenance issues requiring attention in the reception area and Client Suite

 

Job responsibilities

To maintain an organised and tidy work area - this is to include the front desk, seating area, meeting rooms and the client suite kitchen

* To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded

* To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion

* To ensure that waiting visitors are kept informed of any delays and to ensure client comfort

* To replenish meeting rooms, as required, with pads, pens and pencils

* To ensure that all required hospitality is served promptly and to the highest standards

* To ensure all audio visual equipment is working and provide support when required

* To collate all reception and hospitality statistics and forward to the Regional Workplace Manager on a weekly basis

* To maintain appropriate stationery stocks in the reception area

* To ensure the local Reception Operating Procedure manual is kept-up-to date at all times

 

Required skills
* Ability to communicate effectively both verbally and in writing is essential
* Computer literacy skills - Intermediate Excel, Word and Outlook / Lotus Notes
* Must have sound numerical skills
* Ability to operate calmly under pressure
* Strong customer focus
* Able to demonstrate a professional and organised approach to the role
* Logical thinker, able to spot errors and resolve queries
* Able to deal with interruptions, work to deadlines and prioritise
* Strong relationship skills - able to build and maintain rapport with guests
* Able to multi task and be flexible
* Enthusiastic, committed and determined
* Sense of humour and an eye for detail
* Striving to improve the service offered with proactive approach to service delivery and client satisfaction

* Previous experience of customer service environment essential
* Previous corporate working experience desirable
* Ability to work independently and as part of a team
* Previous experience as a Receptionist desirable