This is a key role within our internal People Technologies & Transformation team. The role sits within the recruitment technology and workforce of the future transformation team, which is part of the People Technologies & Transformation team who support the delivery of the firmwide strategy and align with the firmwide transformation agenda; bringing together business understanding, human insight and innovative technology to meet the business's changing needs and expectations. To be considered for this role, you will have excellent knowledge of systems management, preferably recruitment systems.
The role reports into the Recruitment Technologies & Workforce of the Future Transformation Leader.
About the role
Day to day management of our applicant tracking system and assessment and selection systems, their change requests and wider impacts.
Digital transformation - lead or support projects across your portfolio that align with the firm's digital transformation agenda, ranging from small enhancements to significant large-scale projects and programmes. Taking a leadership view of adoption/implementation of significant process or policy redesign that directly impacts your technology portfolio, or is impacted by an external project
Roadmap - develop and manage your core recruitment technology/application roadmap, including but not limited to business driven cyclical activity, vendor driven enhancements, UKIT/Global IT change programmes (legislative, cloud first, simplification) which fits the wider Workforce of the Future and People Tech Technology Roadmap
Service review management - input and attendance of vendor management and application service review meetings to monitor performance, their services against KPI’s/SLA’s, strategic roadmap.
Risk and compliance - managing the upkeep of firmwide IT risk governance policies, external legislative standards and recruitment incident management processes related to recruitment or vendor technologies.
Technology vision - work with business stakeholders to understand issues and/or technology vision and to design and deliver solutions that meet their needs, including consideration of new or emerging technologies to automate as much as possible, introducing process and tools for positive change, fostering a spirit of continuous improvement within the group
Change management - using Agile methodology to your projects, capturing people and organisational changes that may impact your portfolio, creating change management plans, where impacted by technology, or if business changes impact technology design
Benefit realisation - helping to measure and track the value of the technologies you’re responsible for, identifying areas of opportunity and risk
Business case development - helping to create a compelling business case that supports the firms technology vision, and recruitment transformation
Technology/application review to determine if technology still meets business needs, building building business cases to further optimis and/or building a decommission strategy, as needed
Stakeholder management by sharing our digital progress with main stakeholders highlighting opportunities and risks
Reporting - working with the People Data and Insights Transformation team to configure or redesign core recruitment technologies to support reporting requirements, as well as defining reports and management information/themes from technology vendors/system that informs service review meetings and strategic projects
Horizon scanning by monitoring external trends to assess current focus and identify new areas that help to reset and rethink our ambition as we progress in the transformation
Control and governance - lead governance across technology landscape structure.
Pipeline management - oversight of the pipeline of work and prioritisation, centralised project trackers and application trackers
Technology issue tracking - ownership of technology issues trackers, taking ownership for the remediation across various team, including external vendors and giving visibility to leadership and stakeholders as needed for contract and SLA visibility
Vendor management - design approaches to working with vendors that can support simplification, risk management and delivery.
Test management - overseeing the building/creating a standardised set of scripts to ensure a robust testing and user acceptance across all project types.
Access control lists management by supporting the firms centralised processes and/or taking ownership for system access that falls outside standard process (eg pilots)
Technology change agents - build a community of engaged technology champions, who act as the voice of the end user and help inform optimisation and technology vision, and be available for UAT of new releases or MVP’s.
Knowledge management - continued upkeep of system training materials with the vendor or our own systems, ensuring technology changes are reflected in existing training materials, creating new materials, management of a centralised knowledge management hub
Landscape - review and reassess technology landscape in light of our continued evolution of our firmwide IT policies and Risk & Quality approaches
Team - people management and coaching
Budget - manage budget and report on expenditure
Risk Management - oversee project risks, tracking issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) working to achieve problem resolution/
Benefit realisation - including success metrics and KPI’s
Relationships - work with subject matter experts, technical teams to identify task - determine dependencies, identify and assign specific resources, communicate expectations to team members, obtain task effort and duration estimates from team members, and create/track the project schedule.
Stakeholder management - communication of plans and projects.
Essential experience and skills:
Experience in system design, implementation and continuous management
Experienced in managing numerous projects (delivered on time, meeting business requirements, with high team satisfaction, across dispersed and cross-functional teams)
Ability to quickly establish credibility and influence within dynamic IT groups
Awareness of APIs and system integrations
Pro-active in developing and implementing strategies that significantly mitigate risk
Strong negotiation skills and an ability to communicate clearly at all organisation levels, as well as with 3rd parties
Working with 3rd parties to initiate change projects
Awareness of Agile and Cloud methodology
Experience in designing and implementing emerging technologies (eg - chat bots, AI, RPA etc..)
Strong experience in project management from small to large projects
Highly analytical, quick thinker and strategic mind-set
Strong understanding of data management
Excellent communication, influencing and negotiation skills
Comfortable with complexity, ambiguity and explaining complex issues in a simple way
Resilient under pressure
Experience in managing and maintaining recruitment and assessment/selection technologies