Recruitment Systems Manager

  • Location


  • Sector:

    HR & Recruitment

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Client:


The team

This is a key role within our internal People Technologies & Transformation team. The role sits within the recruitment technology and workforce of the future transformation team, which is part of the People Technologies & Transformation team who support the delivery of the firmwide strategy and align with the firmwide transformation agenda; bringing together business understanding, human insight and innovative technology to meet the business's changing needs and expectations. To be considered for this role, you will have excellent knowledge of systems management, preferably recruitment systems. The role reports into the Recruitment Systems Leader.


You’ll be responsible for managing a portfolio of recruitment technologies, their change requests and potential impacts on associated technologies and integrations.

Business analysis:

  • Requirements elicitation and documentation - leading the business through a defined process to draft clear and actionable change requests by using problem statements, use cases, user stories - contracting with business stakeholders to confirm requirements to enable project work to commenc

  • System testing - defining relevant testing approaches covering functional, integration, end-to-end, regression and user acceptance testing

  • Business user test management - managing end user testing; workflows, configurations, communications, calculations. Ensure everything has been tested thoroughly, overseeing the tracking of defects and remediation

  • Remediation management - tracking system-related issues that occur

  • Risk management - supporting the up-keep of IT risk governance policies and processes

  • System optimisation - investigating and recommending ways to optimise system processes

  • Modelling business processes - involving, impacted or supported by recruitment technologies

Product management and Ownership:

  • Pipeline management - Maintenance of product backlog. Contributing to Project initiation document (PID), high level design documents, change request (CR) management, building into relevant trackers to prioritise

  • Business rule documentation - manage, contribute, capture, review, sign-off and maintain system business rules

  • Incident management - assessing impact, remediations, interim/perm solutions, timelines and being an effective escalation point

  • System failures - Consuming and following up on failure reports, adding into issue trackers, taking ownership investigating, solution design and remediation across various teams

  • Problem management - consulting with various parties in getting to and documenting the root cause of issues, looking at trends, feeding into application Service Improvement Plan (SIP)

  • System access - being part of the system access process by supporting or managing your own access control lists for internal and 3rd party technologies

  • Service management -Owning/maintaining a Service Improvement Plan for each application

  • Service review management - input and attendance of vendor management and application service review meetings to monitor performance, their services against KPI’s/SLA’s, strategic roadmap.

  • Roadmap - manage core recruitment technology/application roadmap, including but not limited to business driven cyclical activity, vendor driven enhancements, legislative change, UKIT/Global IT programmes (cloud first, digital, simplification) which fits the wider Workforce of the Future and People Tech Technology Roadmap and vision

  • Product upgrades - change management plans, sharing product enhancements and release notes to the user community

  • Contractuals - contributing to contracting and statements of work, extensions and service levels etc..

Project management:

  • Project management - lead or support transformation projects, ranging from small enhancements, through to significant process or policy redesign that directly impacts your technology portfolio, or is impacted by a wider project

  • Prioritisation - clearly identifying urgent and non-urgent work, working with stakeholders to manage expectations and regularly reassess your pipeline of work

  • Milestones - setting and agreeing critical decision milestones and approval stages

Relationship management:

  • Relationships - build trusted relationships with various cross functional internal teams (For example - UKIT, Onboarding, Recruitment, Employer Brand, Brand, IT Risk and Global IT etc..)

  • Technology Design & Delivery - be, or oversee where others may need to drive the conversation, depending on the business needs, but aim to retain a single point of contact between the business requirements and the technical delivery teams (internal and external)

Knowledge management:

  • Knowledge management - responsible for the creation, upkeep and version control of system & application training materials for the end user (recruiters and wider teams)

  • Knowledge sharing - responsible for the creation of user training manuals, videos and quick reference guides, ensuring technology changes are continually reflected and cascaded through a centralised knowledge hub

  • Digital champions - managing an internal digital advocacy group who act as the voice of the end user and help inform optimisation and technology vision, and be available for UAT of new releases or MVP’s.

Essential experience and skills:

  • User experience and having a user experience first mindset.

  • Experience in system design, implementation and continuous management

  • Vendor management and application service review/management

  • Experience in managing numerous projects that have been delivered on time, meeting business requirements, with high customer and team satisfaction and have involved working across dispersed teams

  • Ability to quickly establish credibility and influence within dynamic IT business groups

  • Awareness of system design and change management impacts on systems, and integrated systems/landscape

  • Proactive in developing and implementing strategies that significantly mitigate risk

  • Strong negotiation skills and an ability to communicate clearly at all organisation levels, as well as with 3rd parties

  • Experience in documenting processes into technology design

  • Highly analytical, quick thinker and strategic mind-set

  • Strong understanding of data management and impacts to changing data and technology integrations

  • Excellent communication, influencing and negotiation skills

  • Collaborative in your approach to working with others including when needing to provide solutions to difficult problems.

  • Proven experience working in cross-functional internal teams

  • Comfortable with complexity, ambiguity & explaining complex issues in a simple way

  • Resilient under pressure

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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