This is a key role within our internal People Technologies & Transformation team. The role sits within the recruitment technology and workforce of the future transformation team, which is part of the People Technologies & Transformation team who support the delivery of the firmwide strategy and align with the firmwide transformation agenda; bringing together business understanding, human insight and innovative technology to meet the business's changing needs and expectations. To be considered for this role, you will have excellent knowledge of systems management, preferably recruitment systems. The role reports into the Recruitment Systems Leader.
You’ll be responsible for managing a portfolio of recruitment technologies, their change requests and potential impacts on associated technologies and integrations.
Requirements elicitation and documentation - leading the business through a defined process to draft clear and actionable change requests by using problem statements, use cases, user stories - contracting with business stakeholders to confirm requirements to enable project work to commenc
System testing - defining relevant testing approaches covering functional, integration, end-to-end, regression and user acceptance testing
Business user test management - managing end user testing; workflows, configurations, communications, calculations. Ensure everything has been tested thoroughly, overseeing the tracking of defects and remediation
Remediation management - tracking system-related issues that occur
Risk management - supporting the up-keep of IT risk governance policies and processes
System optimisation - investigating and recommending ways to optimise system processes
Modelling business processes - involving, impacted or supported by recruitment technologies
Product management and Ownership:
Pipeline management - Maintenance of product backlog. Contributing to Project initiation document (PID), high level design documents, change request (CR) management, building into relevant trackers to prioritise
Business rule documentation - manage, contribute, capture, review, sign-off and maintain system business rules
Incident management - assessing impact, remediations, interim/perm solutions, timelines and being an effective escalation point
System failures - Consuming and following up on failure reports, adding into issue trackers, taking ownership investigating, solution design and remediation across various teams
Problem management - consulting with various parties in getting to and documenting the root cause of issues, looking at trends, feeding into application Service Improvement Plan (SIP)
System access - being part of the system access process by supporting or managing your own access control lists for internal and 3rd party technologies
Service management -Owning/maintaining a Service Improvement Plan for each application
Service review management - input and attendance of vendor management and application service review meetings to monitor performance, their services against KPI’s/SLA’s, strategic roadmap.
Roadmap - manage core recruitment technology/application roadmap, including but not limited to business driven cyclical activity, vendor driven enhancements, legislative change, UKIT/Global IT programmes (cloud first, digital, simplification) which fits the wider Workforce of the Future and People Tech Technology Roadmap and vision
Product upgrades - change management plans, sharing product enhancements and release notes to the user community
Contractuals - contributing to contracting and statements of work, extensions and service levels etc..
Project management - lead or support transformation projects, ranging from small enhancements, through to significant process or policy redesign that directly impacts your technology portfolio, or is impacted by a wider project
Prioritisation - clearly identifying urgent and non-urgent work, working with stakeholders to manage expectations and regularly reassess your pipeline of work
Milestones - setting and agreeing critical decision milestones and approval stages
Relationships - build trusted relationships with various cross functional internal teams (For example - UKIT, Onboarding, Recruitment, Employer Brand, Brand, IT Risk and Global IT etc..)
Technology Design & Delivery - be, or oversee where others may need to drive the conversation, depending on the business needs, but aim to retain a single point of contact between the business requirements and the technical delivery teams (internal and external)
Knowledge management - responsible for the creation, upkeep and version control of system & application training materials for the end user (recruiters and wider teams)
Knowledge sharing - responsible for the creation of user training manuals, videos and quick reference guides, ensuring technology changes are continually reflected and cascaded through a centralised knowledge hub
Digital champions - managing an internal digital advocacy group who act as the voice of the end user and help inform optimisation and technology vision, and be available for UAT of new releases or MVP’s.
Essential experience and skills:
User experience and having a user experience first mindset.
Experience in system design, implementation and continuous management
Vendor management and application service review/management
Experience in managing numerous projects that have been delivered on time, meeting business requirements, with high customer and team satisfaction and have involved working across dispersed teams
Ability to quickly establish credibility and influence within dynamic IT business groups
Awareness of system design and change management impacts on systems, and integrated systems/landscape
Proactive in developing and implementing strategies that significantly mitigate risk
Strong negotiation skills and an ability to communicate clearly at all organisation levels, as well as with 3rd parties
Experience in documenting processes into technology design
Highly analytical, quick thinker and strategic mind-set
Strong understanding of data management and impacts to changing data and technology integrations
Excellent communication, influencing and negotiation skills
Collaborative in your approach to working with others including when needing to provide solutions to difficult problems.
Proven experience working in cross-functional internal teams
Comfortable with complexity, ambiguity & explaining complex issues in a simple way
Resilient under pressure