Referrals Manager - Little Village Wandsworth

  • Location


  • Sector:


  • Job type:

    Contract / Interim

  • Salary:

    25000 - 25000

  • Contact:

    Rebecca Wilson

  • Contact email:

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


  • Client:


Little Village is like a foodbank, but for clothes, toys and equipment for babies and children up to the age of five.  We collect great quality donations from local families, and get these out to other local families in need via friendly drop-in sessions.  We work closely with other local organisations to achieve our goals and engage our target families.  We make it as easy as possible for local families to support each other, and we promote sustainable living.

Our Wandsworth site was the original and started accepting referrals in April 2016 and has recently supported it’s 1000th family.  We're looking for an organised, creative and determined self-starter to help us support as many families as we can. We want to increase our impact in 2018 and 2019 and this role is a key part of our plan. 

Locally you'll be supported by other key staff members - our Wandsworth Director, and Stock Manager and our core organising team.  More widely you will have the support of other sites in the Little Village network, our Trustee Board and our 90-strong volunteer team in Wandsworth.  Little Village is a really fun, talented, and committed place to work.

We're looking for someone who can work approximately 16 hours a week.  We're open about when and how these hours are done - they don't all need to be in the office, although we would ask for the hours to be split Monday to Thursday at a minimum and you will need to be there every Wednesday morning during term time to run our weekly drop in session. We're passionate about ensuring our roles work with the grain of family life. 

The role:

Start date:          September 2018

Duration:            6 month initial contract including 3 month probation period

Hours:                  16 hours a week, to be worked Monday – Thursday minimum (can be split over 5 days if desired).  Must include Wednesday 8.30-1.30 at HQ to run the Wednesday drop-in session. 

Salary:                  £25,000 pro rata, 43 weeks per year (annualised monthly salary £882)

Location:             Little Village, St Mark’s Church Hall, 53 Rowfant Road, Balham SW17 7AP

Process:               A covering letter outlining why you are interested in this role and what you would bring to it, along with your CV, should be sent to with Wandsworth Administrator in the subject line by July 20th. Shortlisted candidates will be invited for interview at the end of wc 23rd July. Do email with any questions or for an informal chat beforehand.


Role Aims:

To ensure the effective running of the referral process from start to finish, ensuring we support as many families as possible in line with our values.  The successful candidate will report into the Wandsworth site Director, will will work alongside the Stock Manager, and be assisted by the Administrator. 

Key duties:

To ensure the smooth running of Little Village’s referrals process:

Maintaining excellent relationships with existing referrals partners

Ensuring all referrals we receive are dealt with in a professional, proactive and friendly manner

Overseeing the check in process at the Wednesday drop-in sessions

Liaising with the stock and outreach teams about items required

Managing our cot and buggy requests

To maintain our impact and performance data:

Working with the Administrator to ensure our database is up-to-date weekly

Providing data on referrals to the Director, Chief Exec and Trustees when needed

To build our presence across referral partners:

To proactively recruit new referrals partners in keeping with our strategic priorities and values

To organise regular events and opportunities for referrals partners to engage in our work and give us feedback

To be part of our small team:

Participating and where necessary leading training for volunteers

Being the ‘face’ of Little Village Wandsworth, along with others

Participating in our wider network of 3 sites, sharing practice and developing our model


Desired skills and attributes: 

  • Good knowledge of Little Village, its values and ethos.
  • Knowledge of safeguarding issues.
  • Knowledge of local agencies and community groups providing support to families and children.  Experience working within the public sector as or with midwives, health visitors, teachers or social workers desirable. 
  • Good Outlook, Excel, and database skills essential.
  • Good command of written and spoken English.
  • Exceptional organisational skills.
  • The ability to communicate with and empower volunteers to be effective in their roles— experience with volunteers preferable.
  • The ability to work cooperatively with different types of personalities.
  • Ability to prioritise workloads and manage multiple tasks. 
  • The ability to think creatively and problem solve independently.