Resource Manager - Digital Audit

About the role

As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

The Digital Audit Business Unit was created in July and is a national team covering 11 offices and currently consists of 280 people. Although we expect that number to increase significantly over the next few years. The DA team provides decision makers with information they can trust and gives our clients confidence in an unpredictable world. We use cutting-edge technology to provide market-leading services for our clients, both in person and virtually.

This is a great opportunity to join a new and exciting BU that is at the forefront of change and transformation. The Resource Manager role will be based in London (although some travel to the other national offices will be required from time to time) and will have direct reports. You will have strategic oversight of the deployment individuals in the Digital Audit team. Additionally, you will be working closely with Resource Management colleagues across other Audit and Risk Assurance teams to find people with the right skills and experience to meet our clients’ requirements.

This is an exciting time for Resource Management as we build on the professionalism of our people and work closely with the business to develop and implement the PwC business and people strategy. PwC's Resource Management (RM) team has been centralised to assist the firm in being more agile and providing the right people on the right projects at the right time.

Key responsibilities
  • Manage the team by optimising headcount, manage/oversee joiners, leavers and secondments, increasing utilisation and being aware of the impact on employee engagement

  • Delivering the manpower and resourcing plan by having a deep understanding of the BU, portfolio growth plans and headcount required to support these; and balancing these with the needs and well-being of the individuals in the team

  • Conducting regular portfolio reviews to ensure a good balance of chargeability, development and fair allocation of work for each individual

  • Produce, interpret and analyse MI to provide trends, make connections and spot opportunities to improve profitability

  • Share knowledge, best practice and network with your colleagues across the business and the Resource Management function

  • Support the Senior Resource Manager with recruitment interviews, inducting new staff and other RM projects

  • Engage and promote the use of key resourcing systems including Finder, Retain, Career Opportunities and the Resource Tracker to enable effective resourcing.

  • First escalation point for issues that are difficult to resolve by the team of Officers (currently two)

  • Influence and drive the fair work allocation agenda in the business unit

  • Look for deployment opportunities and build relationships across all lines of service

  • Managing people and their development

  • Conflict resolution

  • Project management and organisation skills

Knowledge and skills
  • Relationship Skills including communicating and Influencing

  • Developing and sustaining long term relationships with key stakeholders in the business, across Resource Management and other operational areas

  • Communicate with impact using different communication styles

Strategy and change management
  • Understand the firm-wide strategy, business and resource management strategy and know how to apply it

  • Input to the Resourcing objectives and vision for the business unit/line of service

  • Influencing and creating a vision for change by championing the delivery of change

Stakeholder management
  • Delivering outcomes that build relationships by taking into account the different needs of multiple stakeholders; and balancing the needs of individuals and those of the business

  • Anticipating and recognising when conflict may occur and working to resolve these through negotiation and escalation, if required

Commercial acumen and financial management
  • Developing and driving solutions to improve profitability of clients and PwC

  • Using data and MI, and networking internally and externally, to advise the business on resourcing options and solutions that help to drive growth and profitability

Team and personal development
  • Developing yourself and the team by seeking opportunities that stretch and challenge

  • Coaching and developing others in the team by providing quality, real time feedback

Who we are looking for

To enable us to deliver our strategy we are looking for someone who has experience:

  • Delivering business outcomes in a fast-paced and changing environment

  • Negotiating with senior stakeholders to deliver resourcing and strategic requirements

  • Using a commercial mind-set and business acumen, including the use of Management Information (MI), to inform decision making

  • Being a trusted advisor who provides balanced and pragmatic advice around manpower planning and resource management

  • Liaising, influencing and challenging effectively to build relationships at all levels and with multiple stakeholders

  • Coaching and supporting Resourcing team members

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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