About the role
As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.
The Digital Audit Business Unit was created in July and is a national team covering 11 offices and currently consists of 280 people. Although we expect that number to increase significantly over the next few years. The DA team provides decision makers with information they can trust and gives our clients confidence in an unpredictable world. We use cutting-edge technology to provide market-leading services for our clients, both in person and virtually.
This is a great opportunity to join a new and exciting BU that is at the forefront of change and transformation. The Resource Manager role will be based in London (although some travel to the other national offices will be required from time to time) and will have direct reports. You will have strategic oversight of the deployment individuals in the Digital Audit team. Additionally, you will be working closely with Resource Management colleagues across other Audit and Risk Assurance teams to find people with the right skills and experience to meet our clients’ requirements.
This is an exciting time for Resource Management as we build on the professionalism of our people and work closely with the business to develop and implement the PwC business and people strategy. PwC's Resource Management (RM) team has been centralised to assist the firm in being more agile and providing the right people on the right projects at the right time.
Manage the team by optimising headcount, manage/oversee joiners, leavers and secondments, increasing utilisation and being aware of the impact on employee engagement
Delivering the manpower and resourcing plan by having a deep understanding of the BU, portfolio growth plans and headcount required to support these; and balancing these with the needs and well-being of the individuals in the team
Conducting regular portfolio reviews to ensure a good balance of chargeability, development and fair allocation of work for each individual
Produce, interpret and analyse MI to provide trends, make connections and spot opportunities to improve profitability
Share knowledge, best practice and network with your colleagues across the business and the Resource Management function
Support the Senior Resource Manager with recruitment interviews, inducting new staff and other RM projects
Engage and promote the use of key resourcing systems including Finder, Retain, Career Opportunities and the Resource Tracker to enable effective resourcing.
First escalation point for issues that are difficult to resolve by the team of Officers (currently two)
Influence and drive the fair work allocation agenda in the business unit
Look for deployment opportunities and build relationships across all lines of service
Managing people and their development
Project management and organisation skills
Knowledge and skills
Relationship Skills including communicating and Influencing
Developing and sustaining long term relationships with key stakeholders in the business, across Resource Management and other operational areas
Communicate with impact using different communication styles
Strategy and change management
Understand the firm-wide strategy, business and resource management strategy and know how to apply it
Input to the Resourcing objectives and vision for the business unit/line of service
Influencing and creating a vision for change by championing the delivery of change
Delivering outcomes that build relationships by taking into account the different needs of multiple stakeholders; and balancing the needs of individuals and those of the business
Anticipating and recognising when conflict may occur and working to resolve these through negotiation and escalation, if required
Commercial acumen and financial management
Developing and driving solutions to improve profitability of clients and PwC
Using data and MI, and networking internally and externally, to advise the business on resourcing options and solutions that help to drive growth and profitability
Team and personal development
Developing yourself and the team by seeking opportunities that stretch and challenge
Coaching and developing others in the team by providing quality, real time feedback
Who we are looking for
To enable us to deliver our strategy we are looking for someone who has experience:
Delivering business outcomes in a fast-paced and changing environment
Negotiating with senior stakeholders to deliver resourcing and strategic requirements
Using a commercial mind-set and business acumen, including the use of Management Information (MI), to inform decision making
Being a trusted advisor who provides balanced and pragmatic advice around manpower planning and resource management
Liaising, influencing and challenging effectively to build relationships at all levels and with multiple stakeholders
Coaching and supporting Resourcing team members
A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.