Russian Speaking Customer Service Administrator

We are looking for RUSSIAN SPEAKING applicants ONLY

Customers / Stakeholders

  • Maintain the highest standard of excellence in client service by attending to client enquiries and requests.
  • Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements.
  • Prompt and appropriate action taken to address client feedback/complaints.
  • Manage the HSBC "Know Your Customer Program" and ensure that all client-service related activities are fully in compliance with the processes and procedures contained in it.
  • Provide support to the Offshore Representative Offices; receive, manage and log faxed transaction instruction from Reps; answer calls from Reps and clients and provide guidance.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Previous experience:

- MUST be Russian speaking

- Previous administration experience required

- Previous customer service experience required

- Previous banking experience desired not essential