We are looking for RUSSIAN SPEAKING applicants ONLY
Customers / Stakeholders
- Maintain the highest standard of excellence in client service by attending to client enquiries and requests.
- Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements.
- Prompt and appropriate action taken to address client feedback/complaints.
- Manage the HSBC "Know Your Customer Program" and ensure that all client-service related activities are fully in compliance with the processes and procedures contained in it.
- Provide support to the Offshore Representative Offices; receive, manage and log faxed transaction instruction from Reps; answer calls from Reps and clients and provide guidance.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- MUST be Russian speaking
- Previous administration experience required
- Previous customer service experience required
- Previous banking experience desired not essential