Senior Analyst - Client Configuration Management - Part Time (3 days a

Note: this role is a 3-day job share positionWhat’s it all about?Client Configuration Management is a collaborative team in Client Services responsible for setting up and updating client profiles in Visa’s authorization, clearing, settlement and reporting systems. The Senior Analyst builds highly specialized knowledge of Visa’s proprietary applications in order to configure setups according to the client’s needs. Clients include financial institutions, merchants, third party processors, non-traditional clients, state-owned entities, and direct connect merchants.This position is at a professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance, except for the most complex situations.This is a client facing individual contributor role responsible for managing configuration activities with mid to high complexity, identifying and resolving issues of moderate complexity and taking a broad perspective to identify innovative solutions. Responsibilities also include proactively looking for opportunities to improve processes to further increase the team’s efficiency and effectiveness.What we expect of you, day to day. * Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets. * Manage multiple types of complex configuration requests in support of client and Visa initiatives. This involves the coordination and prioritization of resources from various teams, and new processes to be developed based on committed and tight deliverable dates.Client Engagement & Support * Deliver world-class client satisfaction by making it easy to work with Visa, deploying changes seamlessly and in a timely manner and keeping the client updated throughout the process. * Coordinate directly with clients to understand the program set up requirements and manage steps required to support new card program installations, processor migrations and updates to existing setups without customer impact. * Participate in on-call rotation for urgent issues requiring out of hours support. * Provide responsive, accurate, and timely communications to internal and external stakeholders.Systems Management * Research, analyze and prepare each client configuration request in detail to ensure completeness and accuracy. * Prepare accurate estimation and processing of billable tasks. * Provide problem resolution support for production and testing configuration changes. * Evaluate incidents and document/share lessons learned with teams.Team Support * Work closely with Job Share to ensure continuity internal operations and the client experience. * Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills. * Identify, recommend and execute on operational opportunities to increase customer satisfaction or efficiency. * Review and approve other team members’ changes to verify the work prepared was as the client requested and will not lead to adverse processing. The Senior Analyst provides the second review/approval for complex and large project initiatives (i.e. major client brand conversion). * Acts as an Subject Matter Expertise (SME) as it relates to client configuration set ups. * Act as on-call point of contact for activities that require CCM’s assistance outside of business hours. This may be in support of an external client or internal issue. Example: Be available after business hours in the event a system or edit job fails and requires changes to avoid client impact on the committed date. * Facilitate and lead internal meetings, as applicable.General * Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Client Implementation, Account Management, & Testing). * Prepare and lead training to internal and/or cross-functional teams and external clients, as applicable. * Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments. * Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations). * Develop and contribute to department processes and procedures