Senior Operations Manager

About PwC’s Operate

PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.

Our capabilities stretch across a number of service offerings including; Financial Crime, Customer Management, Compliance Testing, Change Solutions and Technology Solutions. We have almost 1,300 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester and Edinburgh; and on a range of client sites.

Job Purpose

The main purpose of this role is to strengthen the leadership team in an operation that continues to experience significant growth and success by leading the operational delivery of multiple complex programmes and drive opportunities for growth.

Key Responsibilities
  • Oversee the set up and operational delivery of multiple large scale complex programmes to deliver relevant, cost effective and process efficient solutions that meet client needs and objectives.

  • Understand the regulatory environment, and the changes on the horizon, to ensure that the business and clients are equally prepared for these.

  • Build and maintain an agile framework and structure to service large scale client programmes with metrics and a reporting framework to accurately articulate performance to clients, ensuring all programmes meet with contractual obligations and standards as well as budget and timescales.

  • In conjunction with team managers assume responsibility for quality, risk and governance and seek ways to continually improve processes, driving efficiencies and automating processes through the use of technology where possible.

  • Help to position our services and capability across the PwC network, building and holding relationships with Partners

  • Personally maintain strong professional relationships with key client stakeholders.

Person Specification

Essential:

  • Experience of operating at senior management level in an operations environment within financial services

  • Demonstrable success as a senior leader and of managing and developing large high performing teams.

  • A track record of success setting up and / or running operations, demonstrating strategic outlook, commercial acumen and business planning.

Desirable:

  • Relevant financial services qualification

  • Knowledge and understanding of customer remediation.

  • Experience leading teams across multiple sites.

Professional Attributes
  • Effective leadership skills

  • Commercial acumen

  • Ability to develop and nurture relationships

  • Ambitious and driven by success

  • Entrepreneurial approach and mindset

Additional Requirements
  • The role will be based in Belfast but must be able to undertake occasional travel where required.

What is in it for you?

This is a fast-paced, challenging environment which can provide you with a rewarding and stimulating career. You will work with well-known, global clients and have opportunities to further develop both technical and softer skills. You will be a key member in a dynamic and expanding team, where there is a strong emphasis on encouraging, developing and retaining our people. We have a dedicated Capability and Development team who are committed to developing you and the wider team through structured training programmes.

Closing date:18th November at 5pm