Role: Customer Service Consultant - Telephone Banking
Hourly rate: £9.26ph (£10.47ph incl holiday pay)
Project Length: 6 months
Location:TSB, Mowbray House, Swansea
Hello. We're TSB, and we exist to change the way Britain banks. We aren't like other big banks. That's because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers. That helps our customers and their communities to thrive. And that's a good thing for all of us. We're not interested in trying to make a fast profit at the expense of our customers. We profit with them, not from them. Customers want to speak to friendly, helpful people when they call their bank. Could one of them be you? Our Advisors find out exactly what our Customer's needs are by building good relationships and listening hard.
So there are no scripts, no jargon and no unachievable targets. You'll be there to give customers clear information and advice.
You'll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer and gets the care and attention they deserve. We're not looking for any specific experience - just be conscientious, enthusiastic and bring a talent for talking to different kinds of people.
Shifts will be on a 4 week rotation between the hours of 8am - 9pm and will include 2 weekend shifts
We'll provide an inclusive culture where there's a real sense of belonging and working towards a common goal. You'll become a Partner of TSB. We'll give you all the support and training you need to gain expertise of our financial products.