Telephony, Customer Service

  • Location:

    Glasgow

  • Sector:

    Banking

  • Job type:

    Contract / Interim

  • Salary:

    Negotiable

  • Contact:

    KPMG LLP (UK)

  • Contact email:

    S.Mazibuko@resourcesolutions.com

  • Job ref:

    TA/08/11/19_1575022722

  • Published:

    8 days ago

  • Duration:

    6 months

  • Expiry date:

    29/12/2019

  • Startdate:

    ASAP

  • Client:

    KPMG Careers

  • Hours per day:

    5

  • Work preference:

    Office

  • Days per week:

    5

This role will assist the Analyst Support role in gathering the necessary information in order for cases to be completed in a timely manner to expected business timeframes.

You will interact with customers via both receiving inbound calls and making outbound chaser calls.

The role will involve accurately capturing customer details and performing validation and security checks as required.

Essential Experience

  • Experience of working in a customer service/operational environment
  • Outbound and inbound call experience
  • Working knowledge of MS office- Excel, Word and Outlook
  • Good administrative ability and accuracy in capturing customer information
  • Articulate in both written and verbal communication

Desirable Experience

  • Experience of working in a financial environment
  • Proven experience of working with multiple systems
  • Working successfully in a target driven environment